Update existing open RITM to use flow instead of workflow
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04-10-2023 05:17 PM
Hello Experts,
Few of our catalog items had workflows defined to trigger approvals and task creation. We had to uplift the catalog items to trigger the approvals and task creation using Flow, instead of the associated Workflow.
Everything works well for the new RITM's being raised for the uplifted catalog items.
However, we observed it is impacting the existing open RITM's approval and task creation behavior, as the Workflow is no more associated to the catalog item.
Is there a way to update the open RITM's to run using the newly associated Flow?
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Request Management
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Service Catalog
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02-27-2024 10:54 AM
Hi @Rutuja Khalate , thanks for the reply.
That is the case where approvals that were already approved before updated flow are needing to be approved again after updated flow (workflow to flow).