Update multiple tickets

[adamsommerfield]

Hi all,

Do you know please if it's possible (and how) to write an update once which writes to multiple cases/incidents?   In the list view there are tick boxes to the left of the case/incident number but when ticked there doesn't appear to be anything to do after this?

When we get multiple tickets during an event it would be great to be able to write an update once, say to one ticket, and have that update write to all tickets related to the same incident.

Is this possible please?

Thanks

Adam

[Pradeep Sharma]

Hello Adam,

Please check section 4 for more info on how to update multiple records.

http://wiki.servicenow.com/index.php?title=Editing_Lists#Editing_Multiple_Records&gsc.tab=0

If that is not what yo are looking for then you have to develop the custom solution for this requirement.

[Pradeep Sharma]

If I have answered your question, please mark my response as correct so that others with the same question in the future can find it quickly and that it gets removed from the Unanswered list.

If you are viewing this from the community inbox you will not see the correct answer button.   If so, please review How to Mark Answers Correct From Inbox View