Resolved! What is the difference Between gr.initialize() and gr.newRecord() ?
Can somebody clear my doubt on this? and Which is more preferable? Thanks & Regards,Soham
Forum Posts
user is not active in user table
Hi Team , User is inactive in the user table and while doing activation we are receiving this error "the In order to prevent the logins, user must be locked out."(to make active lockout field make false and active make true). I am not able to active...
List Collector field with cmdb_ci table taking too long to load data.
Hi everyone! I'm currently working on a requirement, where we need to show cmdb_ci data in a list collector variable. I'm using on change client script and script include to filter the data based on the choice selection in another variable.But curren...
Resolved! custom application
Hi all , I have custom application called leave management developed on my pdi using studio for my learningbut how do it move it let's say to my 2nd pdi can anyone guide as I am currently learning custom application development. thanks
CG4 Asset Tracking
Hi All,I have been researching options for selecting a barcoding\scanning system for integrating with ServiceNow. I have come acrossCG4 Asset Tracking System which looks like it is officially certified to integrate with ServiceNow. I was just wonderi...
Resolved! How To close the Task via Transform Map Script (or cancel workflow)
Hi All,I have a requirement to create RITMs from an Excel sheet for a catalog form. I've already imported the open records and generated RITMs successfully. Now, the customer wants us to import closed or historical data too.According to the workflow,...
Resolved! UI policy
Hi everyone,I have 3 UI Policies, and each of them contains around 8–9 UI Policy Actions (show/hide and mandatory conditions for variables). But the UI Policies are not working as expected.I already checked the Order and also tried Reverse if false, ...
Incident Management: Purpose of Business Impact and Probable Cause fields
Background: We recently upgraded from Rome to Tokyo. We do not use Major Incident Management. After the upgrade, we noticed two new fields on the incident table: Business Impact and Probable Cause. These are visible OOB on the incident form in the S...
Resolved! How can I make work notes visible only to members of a certain role when an Incident is in a certain assignment group?
In our environment, we have many non-IT users with ITIL roles. ServiceNow is being used for task assignment for the entire company and all this is run off the Incident table. (Note: I know how bad this is. I inherited this and did not design it. Thi...
How to make attachment field mandatory with asterisk in catalog item form?
Hi everyone,I'm working on a Catalog Item form in ServiceNow and I have a requirement to make the Attachment field mandatory. Specifically, I want toDisplay a red asterisk (*) next to the attachment section so that users know it's required — just lik...
Dynamic Filter Option is not working when calling Script Include inside it
I am trying to create new Dynamic Filter Option to reset the SLAs.I have try to create both Client Callable as well without Client Callable Script Include and trying to call in the Dynamic Filter but it is not going inside the function created in Scr...
Unique information field of catalog variables?
Good morning! I will start by explaining the need we have. Our service catalog has over 2000+ items, and its growing fast. As such, we're trying to find ways to minimize the creation of new variables, to reuse those we have already have. A lot of the...
Resolved! How to set access token in Http Request
Hi all,i have started exploring Integrations. How to set access token stored in system properites in to Http request please guide me in detail. i have tried hardcode value in bearer its working i want them dynamically.
Resolved! Remove OOTB messages on state transition on a problem
Hi all, I have a requirement to show a friendly user message, if a user is not permitted to move a problem from state resolved to closed. There is a quality assurance check, so only those with the role "problem_manager" must be able to move from reso...
On-Call Scheduling question
Has anyone setup an On-call roster to send an email to a group or send a teams message to group instead of the primary user that is on-call. Is this possible without custom code/workflow?
