Update RITM watch list from catalog item variable

[rachelconstanti]

Looking for help on how to update the the RITM watch list from values from 2 variables on that Catalog Item.

How best to accomplish this?

Thank you.

Rachel

[SailakshmiR]

Hi Rachana, 

Can you be more specific on the use ?

[rachelconstanti]

We have a need to update the watch list on one catalog item based on the values of two variables on that catalog item once it has been submitted.

The two variables are a Primary POC and a Secondary POC.  We need these folks to receive all the notifications on that RITM - watch list seems to be the best option for this.  

Just trying to automate the process for the folks working on this request.

[aruncr0122]

Hi @rachelconstanti ,

You can update the RITM watch list from catalog item variables using a Flow Designer action or Business Rule on the Requested Item (sc_req_item) table.

Option 1: Flow Designer (no-code)

Create a Flow with trigger: Service Catalog → Requested Item → Created.

Add an Action → Update Record (sc_req_item).

Set Watch list to include the variables.

Option 2: Business Rule (scripted)

Create an After Insert BR on sc_req_item:

(function executeRule(current, previous) {
var list = [];
if (current.variables.var1)
list.push(current.variables.var1);
if (current.variables.var2)
list.push(current.variables.var2);

if (list.length > 0)
current.watch_list = list.join(',');
})(current, previous);

Thanks

[Anand2799]

Hi @rachelconstanti ,

You can update the RITM Watch List directly from catalog item Flow.

Trigger type -> Catalog Item

Flow must be attached to catalog item.
Refer to the attached screenshot for implementation details.

If this solves your query mark this as correct/helpful.

Thanks

Anand