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Update set preview problems

Poorva Bhawsar
Mega Sage

Hi Community,

 

I have previewed an update set and got some update set preview problems/errors. When i am selecting 'accept remote update' and reloading it, its again showing those update set preview problems/errors with the same count and removing the option of 'accept remote update' from there. When i am selecting 'skip remote update' for those records, and reloading it, its again removing that 'skip remote update' and 'accept remote update' options from there.

 

Do anyone know why its happening. I have previewed or committed so many update sets till now. But i have never seen this issue ever.

Any solution to fix this?

 

Note: Its a scoped app and update set created by system itself when i created this custom app using app engine studio.

 

Thanks

13 REPLIES 13

Then log a now support case @Poorva Bhawsar 

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Ok sure.

 

Thanks

Ankur Bawiskar
Tera Patron
Tera Patron

@Poorva Bhawsar 

try to delete that update set from retrieved set list.

Load again and preview

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

I did same already but no luck.

@Poorva Bhawsar 

when you reload again does it show the accept and skip link again?

Did you try to clear instance cache using cache.do and then load again?

Seems the accept or skip is not happening on that error record and hence it shows the count again

Did you try with some other admin account and verify this?

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader