Update set preview problems
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-14-2025 12:07 AM
Hi Community,
I have previewed an update set and got some update set preview problems/errors. When i am selecting 'accept remote update' and reloading it, its again showing those update set preview problems/errors with the same count and removing the option of 'accept remote update' from there. When i am selecting 'skip remote update' for those records, and reloading it, its again removing that 'skip remote update' and 'accept remote update' options from there.
Do anyone know why its happening. I have previewed or committed so many update sets till now. But i have never seen this issue ever.
Any solution to fix this?
Note: Its a scoped app and update set created by system itself when i created this custom app using app engine studio.
Thanks
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-14-2025 01:45 AM
Then log a now support case @Poorva Bhawsar
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
****************************************************************************************************************
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-14-2025 01:56 AM
Ok sure.
Thanks
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-14-2025 12:10 AM
try to delete that update set from retrieved set list.
Load again and preview
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-14-2025 01:09 AM
I did same already but no luck.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-14-2025 01:28 AM
when you reload again does it show the accept and skip link again?
Did you try to clear instance cache using cache.do and then load again?
Seems the accept or skip is not happening on that error record and hence it shows the count again
Did you try with some other admin account and verify this?
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
