Update the work notes if the variable changes in SCTASK

[sivaprince231]

If change the “request type” on the ticket, it should automatically update the work notes of SCTASK  to “request type has been changed”. 

Please help me with the Business rule

[Voona Rohila]

Hi siva

Write a Business rule/Client script Which will check the values of variables.

BR: Before update on sc_task

Condition: current.variables.changes() && current.request_item.cat_item.name == 'Catalog Item Name/sysid here'

Script:

(function executeRule(current, previous /*null when async*/) {

    // Add your code here

current.work_notes = 'request type has been changed';

})(current, previous);

client script:

you can write onChange Catalog Client Script on that variable for your catalog item

1) Applies on CTASK's.

2) Script:

function onChange(control, oldValue, newValue, isLoading) {
	if (isLoading || newValue == '') {
		return;
	}
        if(oldValue != newValue)
{
	var str = 'Request type changed';
	g_form.setValue('work_notes', str);
	g_form.save();
}
}

Refernce links : https://community.servicenow.com/community?id=community_question&sys_id=ee019ba9db2f2090fb115583ca96...

https://community.servicenow.com/community?id=community_question&sys_id=746e4a82db2c201066f1d9d96896...

[Prasad Pagar]

Hi @sivaprince231@gmail 

So you are going to keep variables editable on RITM? For e.g Request Type and people will change in manually during lifecycle of RITM?

Thank you
Prasad

[Dan H]

Hi Siva,

I have tested in PDI:

Just change description to your field. You can use before or after.

and Script:

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