Hello all Since our update to New York we have had a problem with our request workflow.Task item (in sc_task table) is opened from service portal an our agents can access the record. By clicking on close task button, the task item changes to closed c...
Hi ServiceNow Community, This seems like a simple question that I hope someone can help with. If I have a workflow attached to say, the [sys_user] table, is the workflow triggered before or after the record has been committed to the database? The r...
I have a requirement to update some variables on a request item via ReST after the item has been logged by an end-user. I can successfully set the standard fields, but not the variables. When I pass the below body into my PATCH command, the descripti...
Hello,I have been looking through the Wiki and ServiceNow Community for the best way to view and manage ServiceNow License utilization but have not come across a "Best Practice" for how to do so.I found some very helpful threads that explain how to c...
HI All - We are testing live agent and agent workspace, with the goal of allowing internal customers to communicate via the service portal with a live agent who is using agent workspace. I've been working on this for several days and think i have abo...
Dear folks, I was working to solve a problem in which users are unable to select entries from the core_company table by trying to create an Access Control (ACL) rule; I got it to work, but wanted to change the role on that particular rule and I'm una...
Hello. The inbound REST transaction has a 5 min timeout. Is it possible to increase this?
We are planning on putting the maintenance of groups membership into Active Directory and have them imported via LDAP. I have successfully imported a test group. However, the members are not being added to the group. I have verified that the members ...
Hi,I'm trying to use a parallel flow launcher which calls to a workflow that creates a certain number of catalog tasks using the Catalog Task workflow activity. When the parallel flow starts it creates the parallel activities but the issue is it crea...
Hello All Currently we have defaulted the CAB Date on the change request to the next available date no matter what is entered in the Planned start date, even as an admin I cannot update the date to a different date..does anyone know where/how this co...
few incidets got archived few days back. and i have restored back all incidents back from archive incident table. except two!! am not finding restoring option to those two incidents in Archived incidnet. but still they are in Archived incident table....
Hi We have custom Time zone field and custom field on form. if different time zone user open same record date field converting automatically to based on user profile time zone how to restrict automatic date display but is has to show always based on...
I am creating scheduling jobs via System Definition > Scheduled Jobs > 'Auto generate something (a change, an incident, a ci etc) from a template' for normal changes, which works as planned. This is so I can automate the creation of a change record ...
As we build out our Service Now instance, we are going to want to test the appearance of Service Now across the entire gamut of mobile devices or, to be more realistic, most common/popular mobile devices. We are currently in the process of research...
Hi, please help me how to get Logged-in User Time zone i used below script in OnSubmit -Client Script working fine Native Ui side, coming to Portal side showing Javascript Error. var id=g_user.userID;var d;var gr=new GlideRecord('sys_user'); gr.add...
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