how to create scripted rest API and test with postman
Hi every one, how to create scripted rest API and test with postman , Please help me out
Forum Posts
Glide List type variable in catalog item
Hi All, I wanted to know is there any way to achieve the glide_list functionality in catalog item? I know that adding the attribute glide_list in variable attribute of type list collector does it. But then, it does not add the add the functionality o...
Getting Error: java.sql.BatchUpdateException: Duplicate entry 'e05dd3c82b45e100b641825319da15e4' for key 'PRIMARY'
Hi All, When i m submitting PC ordering through record producer always i m getting following Error which is in screenshot... Find the attached screenshot.... Thanks in advances..
Need to Change my Date to UTC Format
Hi Everyone, I am integrating Servicenow to IGC(Which is 3rd party Application) through Servicenow Workflow. i am able to pass all the field values into IGC,but due_date value is not passing to IGC(showing error:Unable to parse the Date Format) Date ...
Grammarly is no longer working as an extension
Good afternoon, I wanted to use Grammarly when creating tickets in service now. I followed the steps in the below post, https://community.servicenow.com/community?id=community_blog&sys_id=473deae5dbd0dbc01dcaf3231f9619ec&view_source=searchResult I...
Resolved! Outage Notification Customization
In ServiceNow there is the ability to create an Outage ticket, based off an Incident/Problem/Change ticket. Does ServiceNow give the ability to send out multiple notifications. What I am looking for is to see if it is possible to send out an email ...
How to setup new Inbound Email Action with Business Rule
Hi all, I am setting up a new business group in ServiceNow, when someone emails their address, it create Incidents from these email addresses. Currently we have inbound actions to create a CALL if someone emails the Service Desk (let's say 'email1@...
Resolved! Relating Call records to Incident records
Just double-checking that I've not missed something OoB...I would have thought that it were an OoB behaviour that Calls can be linked to existing Incidents and to be able to see OoB a related list for 'Calls linked to this Incident'. Have I missed so...
Implement Service Now Instance in Private Cloud
hi All, Can we implement Service Now instance in the customer private cloud? is there any documentation how to do it? What is the current cloud providers support Service Now? AWS, Azure and Service Now Cloud? am i correct? Regards, Ricky
Create CI from Catalog Item
Hello Experts, Please i need guidance with a requirement to create a configuration item instead of the usual SCTask from a catalog item. Is this feasible in ServiceNow? The goal is to have an inventory where this CI can be referenced in another catal...
Display IN progress button when state is NEW.
state is new Display IN progress button
Flow Designer Update Record action not updating record
I've made a bare bones 'Generic Request' available in the service portal and a flow in Flow Designer for it. It needs to: - Create a catalog task for the RITM record, assigned to the Service Desk - When the task is closed, the state of the RITM recor...
Launching Service Catalog Triggered Flow via Workflow Script
Hi Everyone, I am currently trying to launch a flow via a script in a Workflow. I have used the code snippets and the examples found here, but for some reason the flow just won't start. https://developer.servicenow.com/app.do#!/api_doc?v=london&id=Fl...
Resolved! Unable to remove 'Options' Label for Check boxes in 2 Column layout
Hi, I am creating checkboxes in 2 column layout in a Variable Set, I am having difficulty in hiding the Options Label . I have created a Custom Label variable called 'To hide' and created a UI policy to hide on load . But doing this it is hiding the ...
Resolved! SLA Stage Moving to Cancelled instead of 'Paused 'When Incident is put in State 'On Hold'.
I have created few New SLAs referring to Incident Table , Issue is when Incident is put in On Hold state , new SLA is going to Cancelled stage every time instead of Paused stage. On other hand , OOTB SLAs are moving to Paused stage when INC is in On ...
