Hi,On our Incident/Problem and Change forms we ask our users to fill in Service Offering and from there we automatically populate the "Parent Service" (the Business Service connected to the Service offering).When I was looking into the Business servi...
When a user receives an email notification that an incident has been assigned to their group, the link that takes you to the incident does not include the full ServiceNow navigation but only the incident window.
Can anyone advice on the filters that need to be chosen in the snow report table Incident_metric for analyzing the reassigned tickets to a service desk ?
We created a business rule, based on sysapproval_approver, that should automatically approve a change request if the creator of the change request is a member of the approval group. The script seems to work, but the change request then throws an "inv...
How to get the last updated comment from any approval record. i am using this code but its not working perfectly. Some time its displaying sometime not. i tried it using background script---------------code--------------------------------------------...
Hi,I would like to use PowerShell to create automaticly an ticket in ServiceNow. I have read that i need a ServiceNow-modulein order to access ServiceNow from Powershell.Where can i get a ServiceNow-module?Greetings,Peter Kiers
Hello,Is there a way to dynamically add the month name to a report title on a gauge where the report is on "Last Month", "This Month" etc?Just a thought...Cheers,Dan
What are the use of the plugins which are present in the developer page from where we open the instance under the action we get ACTIVATE PLUGIN under that QUnit Testing layer .do pages , QUnit - Javascript unit testing ,QUnit Elements Test ...
Hi,On our incident form we have a field u_remaining_sla_time (screenshot below). This field is update by a business rule which runs on insert and update and just takes the current.business_time_left and populates it in this field.We have the issue ...
Hi, Initially we have installed OKTA plugin for SSO.That time it launches the SSO page directly.Now we have upgraded the same instance to Multi provider SSO.But we are seeing the servicenow login page instead of SSO login page.We need to click on e...
We are taking a look at our incident states and we were looking at the new incident state model in Helsinki and doing some analysis on if we should move to that or not. When we started off we added several extra incident states to incident, and I ...
Hi,Any one that can share common practice regarding relations between Assets , contracts , expense lines and CompanyHere is the setup we aiming forCompany X have Location A, B, CEach location have multiple Network Gears (CI)Company X have 2 cost cent...
Hi all,I have created a new event " sla.warning1 " other than out of box events " sla.warning " and " sla.warning.breach " , and I have assigned it to a notification and I have added it to the workflow.So , whenever the sla breaches a certain ,...
Hi,Many of our users are setting their row counts at 200, and 100 for the list views.I looked in the system properties. The wiki told me to type sys_properties.list (which did not work).What do I need to do to restrict the number of rows to let's say...
We configured our test instance to use SAML/SSO and we are encountering a weird situation.We are using the Idp authentication so the user "logins" to our Idp site which then forwards them to ServiceNow.The issue starts with a user who is not logged i...
