ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Resolved! Clear a record producer variable based on value of another variable

Hi All, I have two record producer variables 1. week_day / Type is checkbox 2. screened_date / Type is Date The use case is when week_day is checked, screened_date should clear out (this is if a value has already been entered) and should not display ...

WP2 by Kilo Guru
  • 1481 Views
  • 4 replies
  • 4 helpfuls

Change Management Blackout Schedules and Dealing with Exceptions

Hello, Investigating the usage of Blackout Schedules. Once we have those in place, I would be interested in hearing what others are doing when there is an "exception". Example: Our Blackout Schedule may exclude Production Changes from taking place du...

Damon3 by Tera Contributor
  • 1369 Views
  • 1 replies
  • 1 helpfuls

Resolved! Create an Incident after clicking "ok" button in pop up window

I have a requirement to create a new Incident by clicking on UI Action "Create Incident" from RITM form. While clicking on "Create Incident", a pop up opens and prompt the user to enter the comment and click OK. After clicking OK the new Incident has...

ramwons by Kilo Expert
  • 1786 Views
  • 6 replies
  • 4 helpfuls

Update Set Issue

Hello All, While i am trying to move my update sets in another instance from one instance, it shows me an error "This update's payload is empty or is not properly formatted XML". Any help on this is highly appreciated. Thanks,Arun Devendran

Resolved! I want to hide a field from a sys_popup view

Hi, I want to hide a field from sys_popup view but that field should be visible only to service_desk role users. That role already exists in my instance. Can anybody help me with that. Let me know if i can achieve this without coding. Thanks, Vaishna...

Bulk Upload Asset and CI information

Hi, The customer site I am working on doesn't currently use any form of discovery, the cmdb has been updated in the past by bulk upload via spreadsheet. We are about to do the same again due a large laptop refresh, these are new assets (and ci's) tha...

Elevate roles missing for admin users

Hi Friends, I am seeing an issue where Elevate roles option is missing for admin users ? The first thing I thought would be missing security_admin role for admins but I am not able to find this role under all roles as well. Could you please let me kn...

dubey887766 by Mega Contributor
  • 5858 Views
  • 7 replies
  • 5 helpfuls

Resolved! Include only the last journal entry on a report

I have a request to include either the last work note or last additional comment on a list report. I know how to include the last journal entry within notifications but I am not seeing a way to do this on a report.   Any advice would be appreciated.T...

Nickels by Tera Expert
  • 3267 Views
  • 13 replies
  • 2 helpfuls

Non-ITIL user - Grant access to specific Requested Items

We want to give a group of non-ITIL users access to see all of the requested items for a specific Service Catalog Item. I've completed the following: Created RoleCreated GroupCreated an ACLCreate an Application Menu Not sure what else I need to do to...

find_real_file.png find_real_file.png
J_ Greene by Kilo Expert
  • 2154 Views
  • 7 replies
  • 1 helpfuls

Resolved! Issue with Variable attributes

I have a variable ina a catalog item that references the user table. I need the following functionalities in that variable: 1. Along with first name. the variable should also allow searching a user by the last name - I have used the following attribu...

Debugging sql statements that run within script as gliderecord

Hi All, There is a need to debug SQL statements that are executed within a scriptinclude / transform map's onbefore script for the purpose of facilating indexing via database. However on node logs  / debug sql during execution - the gliderecord class...

Inya by Tera Contributor
  • 1333 Views
  • 3 replies
  • 0 helpfuls