How to use DOM or Jquery in client script
This is Catalog Client script screenshot. i want to use JQuery in this client script. I add the 'Isolate script' field, but it still doesn't work
Forum Posts
When REQ is submitted automatically RITM is closing
Hi, When I have submitted REQ, RITM is creating, under RITM Tasks generated. But when REQ is submitted automatically RITM is going to a closed complete state, But all the Tasks are in the open state only. When Tasks are closed then only RITM and REQ...
Resolved! Calculate Duration between start and end date
Hello - I've planned start date and planned end date in change module. We want to calculate the duration between the two dates in a seperate field. Thoughts on BR script? I tried below with condition that date fields aren't blank but it doesn't s...
Alternative for 'IS NOT ONE OF' operator
Hi, I have a set of CIs(90) and there is no way to get them through query, it is a list and we have to just use it as is. I have to add it to SLA definition in a way that SLA does not attach if the CI is in that list. There is no option for using the...
Resolved! Setting End date field to 30 days based on start date field date selection .
Hi Team, I have two fields "start date " and "end date," when user selects start date automatically "end date" should be populated with 30 th day of start date. I have written client script and script include , but script is not working I am gettin...
Resolved! Business Rule to display an error message
Hi Folks, I have a custom field "When Needed" on the incident in which I need validation if user tries to inout today's date or date in the past It should show an error message while submitting. How can it can be achieved using BR.
Activate SDLC Plugin
How to activate SDLC plugin? we have a requirement to use waterfall model with release management. If the SDLC plugin is activated, both the SDLC and Release Management v2 applications are available. But I'm unable to activate SDLC plugin.
Resolved! i want disable the check box and icon in list view
I want disable the check box and icon in list view any one can please tell me the solutions Please find the below attachment
Resolved! Is there a limit to the number of Task records that can be associated with an Incident, Problem, or Change record?
I apologize if this question has already been answered. I am new to ServiceNow and I had a question come up from our Service Desk team around any limits imposed on the number of Task records that can be assigned to one Incident (or Problem or Change)...
Catalog UI Policy not working when the variable is mapped (Expert help please)
I'm configuring the out of the box Create Incident recorder producer. You will see the variables I've created so far and I'm now at a point where I'm configuring Catalog UI Policies so some variables only show met certain conditions are met. You wi...
Resolved! Creating a Report based on logged in User
I want to create a report where it take the user id and returns all the employees reporting to the user Based on User => ReportsTo And then I want to display all the incidents created by those users/ Assigned To those users, in a pie chart. I tried a...
How to get current logged in user time zone?
HI All, I my email notification i need to print current logged in user time zone . But it is picking system time zone. i have tried the below codes but still no luck.. Could any one suggest how can we get logged in user time zone???????? var tz = gs....
How to correct calculate first contact resolution rate
I use the the default metric definition FCR in ServiesNow which I believe is calculated as " If the incident is inactive and the update count (sys_mod_count) is zero, its consider FCR."So basically, FCR = true only happens for the below scenarios: ...
Resolved! Dynamically pass values through to template fields
Is there a way to dynamically pass values through the template fields? For instance, having a short description of "Create mainframe account for <requested_by>" which would pass the matching value through once the template is applied:
Resolved! how do i increase the bar size and height in trend report
Hi, While creating reports i have observed that the bar sizes are varying for each report. how do i increase the bar size and height in trend report?? can anybody help me increase the size of bar not chart. Thanks, Vaishnavi
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