Resolved! Pros /Cons of Merge and batch update sets
Pros /Cons of Merge and batch update sets
Forum Posts
How to maximize limit of records in lookup selectbox variable
Hi, I am using a lookup select box variable in a catalog item to display User id from user table. I can't use Reference variable instead of lookup select box as User table has display field as "Name" instead of "User id". Also, I can't change the dis...
Cross-scope table access issue like "...has been refused due to the api's cross-scope access policy"
We have created one Scheduled Script in scoped application. When we are trying to update that Scheduled Script from scoped app, then we getting following error. "Write operation against 'sysauto_script' from scope 'x_abc_xyz' has been refused due to...
Resolved! Populating Variables on RITM using Transform Map
I have a requirement to create Requested Items using data in Excel. This file will also contain the variables that are required to create the RITM if created using service catalog. But here the data will be fetched using an excel file. So I want to k...
Resolved! Multiple Form Views in Agent Workspace
Is there a way to setup multiple views for the same table form in agent workspace? We have a mobility team that has certain fields on the RITM form that they need to use and i'm looking to duplicate it for them so they're able to use the new workspac...
Resolved! My assignment rule is not getting applied to catalog task.
I have a catalog item with a few fields. One of which is a select box called 'Problem Category'. I want to populate the assignment group of the task based on the problem category I select while creating the request.This is my assignment rule. This ...
How to remove attachments in email without removing the record from attachements table
Hi Team, I want to remove attchment from email while sending,at it is in send-ready state without removing the record from sys attachments table. Thanks,
Resolved! How to Insert a record in scoped application from global scope
Hi Team, I want to insert a record in scoped application from global scope. but it is not allowing to insert due to cross scope. can please some one help me on this. I have return this BR on sys_email table. while met some conditions i want to inser...
Closing Incident Tasks
We are beginning to utilize the incident task feature and I get that closing an incident will close the incident tasks. 1) Is there a way to close each incident task as it is completed. I see the closure information tab on the incident task, but no c...
Resolved! Can we show an HTML field data in list view without HTML tags.
Hello Everyone, Can we show an HTML field data in list view without HTML tags.
Resolved! File retrieval from FTP to servicenow and creating record in servicenow
Hi, I have a requirement to retrieve the file from FTP server to servicenow and then create record in servicenow. As per process, 1)we can create the data source with type FTP and provide the username and password and path where the file located. 2)c...
Standard Change proposal Approval to be modified in the Workflow
Hi All, I want to modify the Standard change proposal workflow as below. Right now, approvals are being triggered to one particular group. but I want to modify it. If the Assignment group is filled in the standard change proposal as below then approv...
Resolved! How to make at least one checkbox field mandatory from list of check box variables in variable set.
Hi all, We created a variable set in a catalog item with 6 Variables. In that variable set 2 variables are label type fields. And 4 variables are check box types. Requirement is to select at least one check box from the list of 4 checkbox variab...
Resolved! Show variable help text based on the condition
Hello, I want to show help text based value selected in a previous variable. Variable1 -> Yes/No Variable2. If Variable1 is set as YES then the help text of Varible2 should be "Test 1". If Variable1 is set as NO then the help text Variable2 should be...
Catalog Client Script issue with clearValue() and showFieldMsg() in London
Just upgrade my DEV instance from Jakarta 8b to London P1H1 and am having an issue I can't quite figure out In both our DEV and PROD instances, I have the following snippet of code in an onChange Catalog Client Script function displayMessage(){ getM...
