Updated Our Intranet URL - Need to Search for Links that need to be updated

[DanielleTonn]

Our company is updating our Intranet and SharePoint URLs.  Is there any way to search all knowledge articles that may reference the old URL?  

[Nayan ArchX]

Hi,

Yes — in ServiceNow, you absolutely can search all Knowledge articles for references to an old Intranet or SharePoint URL. Below are the best methods, depending on how thorough you need to be.

✅ Method 1 — Global Text Search (Fastest Way)

• Go to Knowledge > Articles

• In the list view search bar, type part of the old URL

✅ Method 2 — Advanced Condition Builder (Recommended)

Go to kb_knowledge.list

search specific fields: Article body CONTAINS oldcompany.sharepoint.com

✅ Method 3 — Database Query (Most Accurate)

Table: kb_knowledge

Condition: Article body CONTAINS oldcompany.sharepoint.com 

If my response has resolved your query, please consider giving it a thumbs up ‌‌ and marking it as the correct answer‌‌!

Thanks

Nayan Patel

IT ServiceNow Consult, ServiceNow ArchX

If my response has resolved your query, please mark it Helpful by giving it a thumbs up and Accept the Solution

👉https://www.scirp.org/journal/paperinformation?paperid=149299

👉 https://scholar.google.com/

[GlideFather]

Hi @Nayan ArchX,

you said "Go to Knowledge > Articles" but that's not correct, you missed one more step - e.g. Published, Retired, or All:

And you mentioned 3 methods, but all of them are just searching in the kb_knowledge table. The only difference is how you access that table... why divided as 3 methods while it's one?

Can you please explain the difference in the 3 methods or what am I missing? Have you validated your output and can you vouch for it?

[Nayan ArchX]

Hi, 

Yes, if you like, you may all go to the same table, but the search results are different.  As I explain to the thread.

[GlideFather]

@Nayan ArchX how exactly are the results different? Please stop sharing unvalidated content.

It's the same table and applying the same query will give you the same result. What you said is not true, how can you get different result from the same table?

This is the last reply that I am answering to you. I wanted to help you as I saw that many of your replies are incorrect, so maybe you want to first validate it first and then share it.