Updated Our Intranet URL - Need to Search for Links that need to be updated

[DanielleTonn]

Our company is updating our Intranet and SharePoint URLs.  Is there any way to search all knowledge articles that may reference the old URL?  

[Nayan ArchX]

Hi,  Am glad you're practicing.  This is not invalid.

One person's garbage other people tresure. 

I hope the positive approach helps you understand. 

[GlideFather]

@Nayan ArchX 

Unfortunately, this phrase doesn't apply to this situation as what you said is not correct.

But you are welcome to prove it. Please go ahead and show me how you can get different results by running the same query on the same table.

I'll be waiting :))

[Tanushree Maiti]

To find ServiceNow knowledge articles containing old intranet or SharePoint URLs,

use the Global Search with wildcard queries (e.g., *sharepoint.com/sites/old*)

or

use Report/List View on the kb_knowledge table to query the text field

• Global Search/Service Portal: Utilize wildcards in the search bar. If the old URL was https://oldintranet.company.com, search for *oldintranet.company.com*.
• List View Query: Navigate to kb_knowledge.list in the backend, filter by Text CONTAINS old-sharepoint-url, and add short_description and sys_id to columns for easy identification.
• Automated Scanning: For large knowledge bases, consider using a Background Script or REST API GET command to query the kb_knowledge table

[GlideFather]

Hi @DanielleTonn,

first of all you will need to define what address is being replaced. In my example below it is SN University https://learning.servicenow.com/now/lxp/learning-dashboard 

 

 

Knowing the URL I want to check, I go to all the KB articles [kb_knowledge] table and search in the Article body field.

If you have too many address you can adjust the filter similarly to:

[Article body] [contains] [sharepoint] [AND] [contains] [https://]

Or just only contains https:// to review all the URLs that your articles contain and to do some sort of hygiene in them :))

Let me know if that helped

[Nayan ArchX]

You have provided the same detail but in different wording.