Updating Chart Colors Not Working

[tonyshabani]

Hey All,

I have a bar graph sorted by the classification of the assignment group. I went to the Chart Colors module in Reports and updated each value from the element of classification.

However, when I run the report the colors are associated with the wrong classifications.

For a specific example. The second bar which is green is actually supposed to be blue for that classification I had specified in the chart colors. The classification field on the group table is a drop down and I made sure the values matched.   I attempted logging out/in and clearing my cache but to no avail. Has anyone experienced this before?

[tonyshabani]

I have bad news for you. I did log an incident in the HI system. They told me this was a ServiceNow bug because the archart colors do not match 'Chart Colors' when doing a 'Group by' to a dot-walked field. Unfortunately they do not have a fix and no eta to a fix.

[matthew_magee1]

Bummer. Thanks for replying

[Sksunny6131]

if there are duplicate records in the charts color table then defining the new one would not help.In order to apply the new color you need to modify the existing old ones.

That will solve the problem and colors would start reflecting on the reports.

Thanks

Sunny Kashyap