How to populate catalog item name in variable set f
How to populate catalog item name in variable of variable set
Forum Posts
How to ensure all text shows in the container and is not cut off
Hi, I am having a category with nearly 10 catalog items.Few of which are with long names and they are not displaying completely in the container boxesHow to update the text size on catalog widget when in container mode(not in list view) or how to mak...
Resolved! show asset details according requested for (reference qualifier)
Hi Team, I have two variable requested for(reference filed referring to sys_user ) and asset (reference filed referring to sys_user).My requirement is when I click on reference field it should only show those asset which is assignee to requested fo...
Resolved! How to display popup message when variable attachment is not selected
Hi All,I have created a variable named Attachment1 and the type as Attachment in record producer. I made it mandatory.When someone submits the request via record producer, it has to display a message "Please fill the attachment along with screenshot ...
not getting Type option of Number or Integer
Folks , Was Preparing Catalog item, I am not getting Type option of Number or Integerif it is not present the TYPE , what could be the option .
Resolved! Approval needs to be trigger to hr partner who is existing in the users table
Hello, I have a requirement that is in the catalog item workflow approval will trigger to hr parter(customized field) in the users table.can any one help me how to achieve this. Thanks in advance.
How to send attachements in email
Hi All, In RITM i have some attachments after approving RITM i need send those attachments in email. for each RITM i have different attachments. How can i achieve this using notification
Automated data imports for different tables
Creation of Platform Page for Bulk Imports:1.User should be able to select the table (Incident and Problem)2. They should have the ability either create or update records3. When Create is selected, the templet for create should be available. Same wit...
Tring write condition in SLA definition on catalog task table , but unable to find request type
in 3rd condition trying write request type condition but i am unable select request type in dropdown
Assignment Group Managers assess the quality of incident tickets closed by their own team
I have a requirement to create a solution to make managers of the assignment groups assess the incident ticket quality ( how accurately/how well were the fields filled ) on the tickets closed by their own teams. I thought to use "Assessments" for th...
Auto populate field from a reference field on a catalog item variable
I have a variable that contains a reference field that references the sys_user table.I have added another two fields for Email and Department and I would like to have them auto populate with the related information for the selected user in the Reques...
One to many mapping (Catalogue items)
Hi Our SN (ServiceNow) instance is integrated with a service provider instance. Within our technical service catalog, there are several catalog items that are identical in both instances. I would like to inquire whether it is feasible to associate a ...
Trigger email based on the schedule and conditions
Hi All,I need help with a ServiceNow case, I have the following email scheduling requirements: 1) Schedule emails to be sent every Monday at 10 AM.2) These emails should contain 'URLs to a list of incidents and RITMs records' , probably hard coded be...
If logged user is from USA or Canada the catalog form need to change.
Hi folksi have requirement If the user is from US or Canada, the users should be able to order A new Line A new Device If the user is from rest of the countries, the Request Type should be defaulted to "New Line" and should be read-only. servicenow ...
Resolved! how to include Catalog task number in the email notification on RITM table?once click on task number record should be open
I have created email notification on RITM table i need 3 links on the same notification , 1 is for RITM number and other 2 for sc_task , I am using below for RITM number link .but how can i achieve the same for Catalog Task no. on same notification ...
