Hi all, I have two fields - Priority and comments that should not be visible on the Service Portal of the form but need to be visible when the request is submitted on the RITM and SCTASK form. I tried using a UI Policy but it does not seem to be work...
Hi All, Incident created from third party with CI. We have multiple Configuration item(reference cmdb_ci table) with category and subcategory. how to set the category and sub category based on CI. Regards, Tharun
Is there a way to set a minimum character requirement for a single-line text? I have a field whose value must be at least 14 characters and start with a "C." I've placed a help text but want to make it lazy proof I found Service Catalog variable att...
Our technicians would like to attach a file to an incident or request (for example), but somehow limit the visibility of that attachment. Is it true that anyone who has access to a given record will be able to open any attachments on that record?...
Hello I have three catalog variables in my service catalog item form. Based on Requested For variable, Auto populate email and department . How to achieve this requirement I want achieve this through Script Include and Client Scripts. Thanks in ad...
Hi All,Is there a way to get a flow status and results with a REST API call using the ExecutionID? I see that the sys_flow_context has the flow executions along with the status, but I don't see the results in that table. I can get by with just the st...
How can i stop admins to restrict impersonation of other admins.Tried multuple codes but its not working flawlessly. Tried modifying "ImpersonateEvaluator" out f box script include but it didn't work. I have used the accepted solutions from cmmunit...
In one of my portal widget, I need to replace HTML Code of unicode characters with actual character to convert it to readable text. I'm unable to find a solution for this. Any ideas to achieve this?
HiI have a requirement when the configuration item on a change request is chosen with certain value then various fields in the form should be auto populated. I've been looking to achieve this with a client script set to onChange on the configuration ...
I am trying to develop a report to rack work performed by specific techs. Every tech has a unique tag that they include in a work note when they begin working on an incident which is able to be searched by keyword. However I have not found a way that...
Hi Team,I have to restrict user to submit catalog item if has more then 3 asset .I am calling Script include in onSubmit script. I am using getXML method with callback function(Asynchronous).I have written return false in onSubmit client script. As s...
Whenever I upload an attachment in the service catalog on the portal, new entrie is created in the 'sys_attachment' table with the table name "sys_cart_item," and a unique ID is stored in the 'table_sys_id' table. I need to read this 'table_sys_id' w...
ServiceNow provides the capability to check-in at a walk-up location, book appointments easily using ServiceNow mobile app or via the portal. The transition from a manual creation of tickets either a call, e-mail or face to face has been impacting th...
Hi All,I've created a Scripted REST API to decode the base64encode attachment and have it attached to the target record. It's working fine for .txt and .csv . However, it doesn't work with .docx/png/xlsx and gives an error while opening the file "we'...
Hello, all. I'm trying to gauge what is the best way to schedule recurring tasks in ServiceNow that serve to remind analysts, admins, etc. to perform a certain action or to follow up on a particular event. I've looked at leveraging flow designer to ...