here is script i am using in my UI Action: var change = new GlideRecord("change_request");change.initialize();change.short_description = current.short_description; change.description = current.description;change.cmdb_ci = current.cmdb_ci;change.pri...
Hi,The below script in used in scheduled job to create a catalog item automatically when the scheduled job gets triggered.But the "Cart" function called from script include mentioned as "This has been deprecated. Please dont use this Script Include f...
I have created a catalog item for new hire on ESC portal and have configured an inbound action to create request using the email. I want to map the fields/values in the email body with various fields(variables) on the catalog item. How can I Map the ...
Hello Everyone, Need to send a notification to the person who has updated the substate of the asset to 'IN transit' after 5 days. I'm not sure whether this will be possible or not. that's the reason I'm posting this question. Any expertise help will ...
Hello, We have requirement that, As a knowledge owner, I would like to be able to add a feature to a knowledge article that would allow the customer to see the article at the top of their list of search results. For this, I have created one checkbox ...
Hi Thank you in advice, I am looking for a horizontal line in incident form on fulfiller view, is there any chance to place a horizontal line For catalog form we have the break variable , similarly we have any thing to place horizontal line on Inc...
I have been tasked with setting up Agent Workspace for our service desk. I'm looking at all the elements they use and evaluating them for use in AW. One of those is templates. Seems straight forward however I'm running into an issue where applying th...
I need to add an "Experts on-call" icon to the agent workspace contextual panel. I added the” on-call experts” icon from Contextual side panel items under the workspace experience in the application navigator, but for configuration, we need to table ...
Hi, I was trying something weird/new. On Incident form, I have a related list. if I select few records and click on UI action 'Custom - Attach KB', then it should update the description with Sys ID of selected record and Incident Sys ID on Short Des...
Hi All, We have a custom related list on the custom table and custom scope. In the custom related list we can able to see thePersonalize List and when user click on the Personalize List icon can't see the personalize list columns window.what could be...
Hi Team, I want to validate scenario where I set invalid value to a field and validate the error message, but in ATF this field appear with a search icon next to it to select valid value, and in custom ui set its not identifying the value in catalogu...
Hi Team,I have a Requirement that there are field on 'cmdb_ci' table category and subcategory and we have fields on INC form configuration item, category and subcategory.If user selects configuration item then on INC form category and subcategory sho...
Can I use a scheduled job to delete old reports?We have a lot of users creating reports (+1000 per year) that are used only a few times and abandoned.I want to write a script that will delete reports once they are not run in 18 months.Report Statisti...
I have a requirement to notify users when a new comment has been made on an incident, an incident has been updated or an incident has been closed.which among the following methods is better for sending email notifications to users for the above-menti...
How to add "to" recipient in notification via email script. I am able to add "cc" and "bcc" users but not "to" users
