Resolved! Do I enter catalog item meta like knowledge meta?
Hi, Does the catalog item meta get entered like that of knowledge where underscores have to be used in place of spaces for phrases? Thank you,Adam Robbins
Forum Posts
Close a change request using rest API
Hi Everyone, How to Close a change request using rest API.Tried PATCH request to https://XXXXdev.service-now.com/api/sn_chg_rest/change/{sys_id}and providing close code, close note and state,close code and notes are updating but the state is not cha...
How can I preview an "Email" received by User.
Hi, I have a flow designer built, Under Send Email Action, I have the content of the email sent to the Users.My manager wants to see the preview of the email. How can I do that? I have run the test but no flow logs are created. Help me? Thanks,Vaish...
Resolved! How to Auto Populate fields from record producer to form
Hi Everyone, I have a requirement where I need to Auto Populate fields on the incident form after submitting the Record Producer.I have a reference variable "abc" on the Record Producer which refers to the location table. I need to get the details li...
Business rule to run when Additional comment changes
Description : I have to create an event that fires when additional comments changes and the state does not changes to PUA or PU.Solution implemented: Business rule: When to run :state is one of = New,Pending Change, Pending Parts, Pending vendor, Wor...
Restricting Visibility of specific catalog items in Catalog Builder
Hi Team, There is one requirement on Catalog builder where we need to restrict some of the catalog items visibility in Catalog builder Module in ServiceNow. The restriction would be based on the Catalog and Categories on the Catalog item. Does any on...
Resolved! Activity Section of Service Operations Section Does Not Show Anything
Hello all, I have been working on ServiceNow Operations Workspace and I realised that, Activity section does not show anything. I can see worknotes and additional comments on Polaris UI but for the same INC, there is no activity shown on Service Oper...
What is kiosk in walk-up experience
I need to create a kiosk for the walk-up location can anyone brief what is kiosk and the required configuration to create kiosk?
Hide and display form section based on conditions
There is a table in ServiceNow called 'Approval System'. This table has one field and two form sections. The field on the form is 'Approval Type', which offers two choices: 1. Approval Flow and 2. Catalog Flow. The table also contains two form sectio...
Scripted creation of request
Hello All, I have a requirement to create a script that will automate the creation of a catalog request. When a new user is created on the sys_user table with the following conditions:company = ACMEsource = new_hire_tablenew_hire_active = YKick-off t...
Resolved! Who manages Wildcard Certificates?
Who manages the ServiceNow Wildcard Certificates.Ours is due to expire in the next couple of weeks.
Resolved! normal changes model records
Is it possible for regular ITIL users to create their own model changes for normal changes? For example, someone wants to create a model they can use each month for monthly patching that would include their entire list of CIs. Also, is there a way to...
Roles required for User provisioning from Azure AD
Hi Team I have a requirement to integrate Azure AD with ServiceNow for SSO and Automatic User provisioning, as per the Microsoft article, the integration ID should have admin role, this is not safe to provide admin role, could you please let me know ...
Display Desired Field Columns in reference field
Hello All, I am creating a new catalog item in which I used a reference field "Name of the user" which takes the values from sys_user table.While clicking on search icon currently it is showing the user records with columns ( userID, name , first nam...
Trying to get a field editable on list view
Hi, I have a request from the Service Desk to be able to report on Business Time Left (task_sla table) but from the list view be able to amend the owner of the ticket, the field for this is on the task table. I have added a list_edit ACL for th task....