I have created system property to include about 5 countries sys_ids(India, Africa, Japan, China, Sri Lanka), would like to call this system property sys_id's in the client script, 'Country' variable is a reference field to country table. If one of th...
Hello, I am calling script include from Reference qualifier, My requirement is if logged in user is manager, then only his name has to be showed in the Requested for variable,if logged in user is Not manager, then his name and his reportees should be...
My requirement is to bulk import records into a custom table. The table does not have all the fields created which the client requires so we created a record producer pointing to the custom table, and we did not map the fields of record producer to a...
Hi All, We have a group that requires watch list users to be able to add comments on requested items. Since the users on the watch list is copied on email notifications, is there a way to allow them to reply to those email notifications and update t...
Hi Community, I have few variables on the sc task table where i have one variable which is of type attachment. I want to copy that attachment into the another variable's values records. For eg. oat certificate is of type of attachment, whatever attac...
When creating a change e.g CHG1132840. There's a spot at the bottom for listening change references or change requests that currently needs manually editing which is then sent via a slushbucket call that I couldn't replicate in existing snow api call...
Hi Everyone, I have an issue in record producer that in record producer creating duplicate records in servicenow.I was used class less script include to insert record in servicenow to map the producer variables to back record values.May i know the is...
I have a CI for onboarding...I know I know it can be done in HR but they want it like this in ITSM, anyways the submission of the form will generate a bunch of tasks that need to be worked through, examples are in the pics. Once I go in to close all...
Hello Team, We have a requirement where we need to create incident and RITM from Salesforce. Example : From a UI action in Salesforce they should able to create a incident or RITM in serviceNow manually, with only OneWay direction. Could you please ...
Hi,I have a requirement to one of the catalog items for the persona selected ,populate the related list (child tab) of software applications for user guidance.refer the screenshot here the field refers to custom table 'u_vdi_image' when user select...
Hello All, I have a requirement to make the Description field of the Change Task to be read-only once the Change has been approved in CAB. In our process, the Change Requester's Manager is usually the first level of Approval, then it goes to CAB for ...
Hi ,In the flow, I have created a action to update the CI where i taken "recurring Price" .It is showing recurring price "0" in ci table.In the catalog Item we have a field "recurring price" that value should reflect in ci table as well .How to achi...
Hi Alll , I have a requirement where in my incident form ,I have field name as Priority(dropdown field) with options P1 , P2, P3 , P4 . From the dropdown field - I want the option for P1 field to be visible only for the users with Manager role . How...
Hello everyone, I have a requirement I have a field "category" when form loads initially its value is "none" .so I am trying this scenario when category value changes to other ". I want to hide Description and short description fields. I have written...
Hi,In portal home I want to apply Announcements at the top banner as shown in the below Screen But if I login then this is disappearing, but i want to see this throughout the page once i login i want to see this Global outage, Please help me out onc...
