Updating Manager field using workflow but it is reverting to previous manager
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03-21-2024 08:07 AM
I have a catalog item 'New manager request" with the below variables.
Once the request is created it goes for approval to the "New manager" once it is approved it waits for effective date and then the user record is updated with new manager.
once new manager approves the manager field of user is getting updated and also updating the audit records but after sometime it is getting reverted to previous manager but the audit records are updating.
Please help me how to overcome reverting of manager field to previous value
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03-21-2024 08:09 AM
Small modification to above, when the manager is reverted back audit records are not updating