Updating Price when item or quantity changes

[Kerry10]

We are in the process of rolling out our hardware catalog, and I noticed an issue once the REQ/RITM/SCTASKS are created. If the item that the RITM references is changed, or if the quantity is changed, the price on the RITM does not update. 

I figure I can make a custom business rule to fix this, but it seems odd to me that this is not out of the box functionality. Am I missing a setting somewhere? Should I not be updating the quantity after the REQ comes in? Is there a reason this is not OOB?

[Kerry10]

Hi Sathish,

We have not decided to implement this just yet. We are hoping to tackle it on the report side instead of the ritm side. I will update you if I do make the configuration changes

[sathish639]

Thanks for letting know Kerry! I will continue to explore on the options to update the price on the RITM side. Please do let me know if you decide to change your approach 🙂

[denistheria]

I have the same issue and could not write a business rule that worked, any luck on your end?