Updating Record Producer error message 'This is a wrong configuration for Record Producer'

[Tracey Wilmot]

Hi,

We are trying to update a Record Producer to Active = FALSE but getting an error message 'This is a wrong configuration for Record Producer'.

Does anyone know why this would be?

Thanks so much
Tracey

[BALAJI40 · Accepted solution]

Hi,

I think the record producer is missing some of the default settings.

Please check this article,

Unable to create new Record Producers - Support and Troubleshooting (servicenow.com)

[Tracey Wilmot]

Thanks for your help Balaji - would you know how to check the default settings of the record producer?

[BALAJI40]

Hi,

For that, you have check-in ServiceNow documentation or compare your system setting with personal dev instance if your properties have changed anyone.

Can you please mark my response as correct if my response is as helpful.

[Tracey Wilmot]

Thanks for your response. 

"no_delivery_time_v2" was set on true, causing the error message. I have set it to 'false' in the record producers via export .xml, changed the values to false, and then imported the xml. Once done I was able to change the active flag to false.