【Urgency】User criteria (Guest User) cannot be removed from the Knowledge Base

[Takakazu Sato]

Cannot remove Guest user set to CanRead in Knowledge Base.
I clicked the Edit button, removed the user criterion Guest User from the Can Read List, and clicked the Save button, but it has not disappeared from CanRead. Why is this?

[Ankur Bawiskar]

@Takakazu Sato 

did you check any OOB business rule is stopping it from getting removed?

[Takakazu Sato]

Thank you for the reply!

Business rules were not checked. Can you tell me the name of that Business Rule?

[Ankur Bawiskar]

@Takakazu Sato 

I am not aware of any such BR.

Please enable debug business rule and see which business rule is blocking the removal.

OR

you can check if any BR is written on this table which is stopping this "kb_uc_can_read_mtom" table

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Takakazu Sato]

There was no Business Rule that interfered with the Guest User's Romove of User criteria...