【Urgency】User criteria (Guest User) cannot be removed from the Knowledge Base

[Takakazu Sato]

Cannot remove Guest user set to CanRead in Knowledge Base.
I clicked the Edit button, removed the user criterion Guest User from the Can Read List, and clicked the Save button, but it has not disappeared from CanRead. Why is this?

[Ankur Bawiskar]

@Takakazu Sato 

since you said it's stopping the deletion, there should be something which is stopping it

Did you enable debug business rule and see?

[AnnMarieC]

I was having the same issue and was looking for abort business rules but then realized that I was in a different application scope than the Can Read record. That wasn't apparent when viewing the "Edit Members" page, but when I went to the Can Read record itself saw it.

[JerryJ071847183]

If the user criteria isn’t removed even after multiple attempts, check the application scope.

The application scope of the user criteria and your current scope must match; otherwise, it may not work even after repeated attempts.

[PradeepReddyA]

Hi @Takakazu Sato 

Try to add another user criteria and then remove the guest user criteria.

Hope that Helps!