【Urgency】User criteria (Guest User) cannot be removed from the Knowledge Base
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12-23-2024 11:44 PM
Cannot remove Guest user set to CanRead in Knowledge Base.
I clicked the Edit button, removed the user criterion Guest User from the Can Read List, and clicked the Save button, but it has not disappeared from CanRead. Why is this?
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12-25-2024 01:03 AM
since you said it's stopping the deletion, there should be something which is stopping it
Did you enable debug business rule and see?
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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4 hours ago
I was having the same issue and was looking for abort business rules but then realized that I was in a different application scope than the Can Read record. That wasn't apparent when viewing the "Edit Members" page, but when I went to the Can Read record itself saw it.