Urgent!!!!!! Business rule to set auto assignment

[madanm2103]

Hi All,

I have written a business rule to set the auto assignment group for Catalog Item.

But it is not workin....

Please help.

My requirement is, there is a choice field "Choose Role" which has some 30 values in my Catalog item.

If I select A or F or M for Choose Role, request item should assign to XYZ group, else should assigne to ABC group.

Below is my script.

var gr=new GlideRecord("sc_req_item");

gr.addQuery("sys_id", current.sys_id);

gr.query();

if(gr.next()){

      CatItem = gr.cat_item.getDisplayValue();

      //gs.addInfoMessage(CatItem);

      if (CatItem =='Demo')

              {

              var RoleType = current.variables.chooserole_vce1.getDisplayValue();

              //gs.addInfoMessage(RoleType);

              var grpname;

              if (RoleType == 'A' || RoleType == 'F' || RoleType == 'M')

              {

                      //gr.setValue('assignment_group', 'SEC Adm VCE VMS');

                      grpname = 'XYZ';

                      //gs.addInfoMessage(current.assignment_group.name);

              }

              else

              {

                      grpname = 'ABC';

              }

}

Please help, its urgent

Thanks in advance.

Thanks,

Madan

[madanm2103]

No Friend,

Its not working....

Value is not setting into Assignment group....

[Community Alums]

Try this:

current.assignment_group.setDisplayValue('SEC Adm VCE VMS');

Tim

[Ashutosh Munot1]

HI Madan,

Why dont You edit your IF statement and try it again and compare it with actual values rather than display value.

Or simple Use Current.assignment_group='sys_id' or name of the group in ' ' or Value of the group name.

[Kalaiarasan Pus · Accepted solution]

try this ...

condition : current.cat_item.sys_id == 'sys id of your catalog'

script:

var RoleType = current.variables.chooserole_vce1.getDisplayValue();

if (RoleType == 'A' || RoleType == 'F' || RoleType == 'M')

      {

      current.assignment_group.setDisplayValue('XYZ');

}

else

      {

      current.assignment_group.setDisplayValue('ABC');

}

[madanm2103]

Hi Kalaiarasan,

Thanks its working fine.

Regards,

Madan