How RITM getting attached to ReQ
Hi,Once Request approved the RITM getting attached automatically. What is OOB workflow or script doing these functions. Can anyone let me know.
Forum Posts
I want to fetch the one data from work notes of interaction to incident field
Hi,I have created one record producer to generate Interaction record. On that I have fetch the "Phone" variables data to work notes of interaction. From the interaction we are creating a incident. That time that work notes of "Phone" needs to be upda...
Where the approval info message configured
Hi, Commonly when we approve the request on any table, approved: task number info message will appear. That is where configured in service now, can anyone knows just let me know.
I want to write the dynamic filter
In the incident table I created one field "PR" reference to the Problem table. And in the problem table already one company code filed is available. In the Core Company table also I have created one company code field. Now in the module for incident ...
How to add the message on the particular page of portal
Hi, I created one Announcement for show the info message as in red colour in the employee center portal. it's visible at the top of entire portal. But I want to make it only visible for particular catalog item page. How can we achieve it, can someone...
How to add the hyperlink in the portal
Hi,I written one script include and call that into client script to show the field msg. In that message box itself I have to add the hyperlink of url. That url is stored in the one field called "contactlink". How to add the hyperlink in the client t...
Unable to unarchive / recover record from archive request table (ar_sc_req_item)
There is an option to recover record from Archieved requests (ar_sc_req_item) table but it is greyed out. Please suggest how to recover archived requests.
Leveraging Declarative Actions for Popups
Pop-ups can play a crucial role in enhancing user experience — guiding users through complex operations, capturing inputs, or providing context within the ServiceNow platform.When we need to trigger a pop-up from a UI Action in Workspace, the first t...
Need to change/modify the data of a form
I'd like to ask in changing the variable fields values, since not able access or modify the Primary and Secondary Owner fields of few RITM's on Catalog form, since the existing owners were out of organization and the team want to update new team deta...
Powe shell is not working and showing error
Hi Team , This PowerShell-Script is not working properly : # Import Active Directory moduleImport-Module ActiveDirectory# Get username from arguments passed by ServiceNow$UserName = $args[0] # ServiceNow passes input as argumentstry {# Get AD user ob...
How to update state field in Standard Change using REST API
Hi Team, We have a requirement to create/update/close a standard change using the REST API. We can create, but for updating, the state field is read only and it moves to the next state using a UI action. How to trigger UI action using the rest api(fr...
Resolved! Where to find login information of "Web services Access Only" users ?
In ServiceNow there is a table called User Login Histories (sys_user_login_history) but this table doesn't contain API users login interaction with the instance. Is there any table contains login information of these API users ?
How to test Workflow on Change Request
Hello everyone,I’ve created a Record Producer to create a Change Request and have attached a workflow to the Change Request target table.Case 1:When the Record Producer creates a Change Request, how can I test and confirm whether the attached workflo...
Export a CI list as excel/ pdf and attach to a catalog task
I need such a workflow:When a catalog task is generated, it needs to get a list of CIs which are managed by/ owned by the target user (a variable in our catalog item). The list could be in excel/ pdf format to attach to the task.Then, a notification ...
Reports are not visible to some users
Hi Everyone,We have a Dashboard with some List type reports on Idea(idea) table. The records in the reports are grouped by business_unit.description field.(Business unit is a field in idea table referencing business_unit table). Reports and Dashboard...
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