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Definitions for Affected and Impacted

Hello,This question is really broader than Incident but I had to choose one, so that's my choice of the day.I am wondering if someone can please provide official definitions for the Affected CI's and the Impacted Services. I'd like to start to use th...

hillaryr by Giga Contributor
  • 18417 Views
  • 7 replies
  • 12 helpfuls

Resolved! Remove Discuss button change request

Hi All - we recently upgraded to Vancouver, we saw discuss button task extended tables. How can remove discuss button from change_request table.  Thanks!

Resolved! CAB Workbench (Approve /Reject Button not visible to CAB Manager)

Hello everyone, Our requirement is to enable the CAB Manager (as defined in the CAB definition record) to Approve or Reject changes during a CAB meeting.As shown in the attached screenshot, when we impersonate the CAB Manager and start the meeting, w...

Yogita11__0-1752687340800.png
Yogita11_ by Tera Contributor
  • 555 Views
  • 4 replies
  • 1 helpfuls

Reuse Client Script with Service Portal

HelloI was watching the discussionReusing Client ScriptsNow I want to reuse client scripts for catalog items that will work under Service Portal. But we have the issue that the functions declared at the onLoad client scripts, are not recognized by th...

jleon by Giga Contributor
  • 2661 Views
  • 7 replies
  • 8 helpfuls

How to filter active records before running transform maps?

Hi, I am new to transform map scripts and we have a requirement to filter the active record before the scheduled import runs. So we have a transform map to create and update data records from GDD instance to Servicenow. We have few reference fields i...

shwethanair by Kilo Expert
  • 2806 Views
  • 10 replies
  • 1 helpfuls

Resolved! Itsm

I want a popup on the incident form if I try to resolve the incident while the associated alert is still open and help me the script and solution. thanks in advance 

Resolved! How to make a SubFlow Complete when I reject an approval record

Hello everyone,      I'm working on a Subflow that transitions to the Complete state when a sysapproval_approver record is set to Approved. However, when I Reject a record, the Subflow execution remains in the Waiting state.Does anyone know how I can...

lonesoac01 by Giga Guru
  • 458 Views
  • 4 replies
  • 0 helpfuls

one variable selected item are visible on he another variable

Hello Everyone,        I have one requirement. catalog form having the variable app Name  and it's List collector type having the option is if select any option then those all option are visible on Task App Group field and it's multiline Text field t...