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how to route approvals for list box selection in flow

I have a table 'u_ace_access_report', here i have two columns, group and approver, group having values, A,B,C, and approvers, are X,Y, Z, these are mapped in this table , i have catalog item Ace access report, with variable 'select_ace_power_bi_app',...

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venkata2023 by Tera Contributor
  • 268 Views
  • 1 replies
  • 0 helpfuls

GlideAjax in UI Policy Script

Hi All,I'm trying to use GlideAjax in a UI Policy script but get an error : 'TypeError - Cannot read property 'execute' of undefined. The script:function onCondition(){var APPROVED_VALUE = '1';var NUMBER = 1;var condition = g_form.getValue('state') =...

Incident Form modifications

Hello Everyione,         Here my new requirement related incident FormAdd an independent option - Callback Number - If possible only numbers and symbol allowed.Add a drop down for all global timezone and a 12hr AM/PM drop down for time.If possible wh...

Transform Map not mapping to correct Question record

Not entirely sure where the issue is on this.  I have 3 dropdown fields all named the same thing. I would like to load the dropdown options into the question_choice table for all 3 at once.  Since they're named the same I cannot find the correct ques...

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MBarrott by Mega Sage
  • 206 Views
  • 1 replies
  • 0 helpfuls

Mobile Apps

Is it possible to customize with our own branding, logo, and themes on the Now Mobile and Mobile Agent Applications. If possible, Please help me how to configure it? Thanks in advance.

RAYAPPA Y by Tera Contributor
  • 171 Views
  • 1 replies
  • 0 helpfuls

Approval Customization in Change Management

I have a new requirement in change management module:In the category dropdown I have one value as "Application". If Application is selected, then corresponding applications will be shown in the sub-category field. In the subcategory application some ...

akhilaanil by Tera Contributor
  • 233 Views
  • 2 replies
  • 0 helpfuls

Attachment transfer from sc_cart_item to sc_req_item

if we raise a RITM from the client portal then initially while attaching an attachment then it's going to sc_cart_item and then once we submit that attachment is tagged to sc_req_item table how does this happen? and we have an issue here sometimes at...

jobin1 by Tera Expert
  • 1566 Views
  • 11 replies
  • 8 helpfuls

add logo beside Search bar

We have a requirement where client want to have the logo displayed beside the search bar(highlighted in red) in service portal.Kindly guide me through how we can achieve this as I am fairly new to the Portal thing. The search Bar cloned widget whose ...

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Daemon1 by Tera Contributor
  • 188 Views
  • 1 replies
  • 0 helpfuls

ServiceNow - Slack Integration - Channel Alerting

Hi There,  I'm having some issues with SNOW alerts in Slack. The Slack app was installed using the link below. Bulk alerts to a channel is working as expected as well as the integration to create and updates incidents within Slack. What I'm having an...

rickspix by Giga Contributor
  • 459 Views
  • 1 replies
  • 0 helpfuls

Can you help me for write script

Requirements - create entity field in hardware table choices: asia,  europe. create 2 location and based on those two locations if location A is selected then entity should automatically populated as Asia and if location is B then entity should popul...

IshwarR07 by Tera Contributor
  • 349 Views
  • 3 replies
  • 0 helpfuls