Urgent!!!!!! Business rule to set auto assignment

[madanm2103]

Hi All,

I have written a business rule to set the auto assignment group for Catalog Item.

But it is not workin....

Please help.

My requirement is, there is a choice field "Choose Role" which has some 30 values in my Catalog item.

If I select A or F or M for Choose Role, request item should assign to XYZ group, else should assigne to ABC group.

Below is my script.

var gr=new GlideRecord("sc_req_item");

gr.addQuery("sys_id", current.sys_id);

gr.query();

if(gr.next()){

      CatItem = gr.cat_item.getDisplayValue();

      //gs.addInfoMessage(CatItem);

      if (CatItem =='Demo')

              {

              var RoleType = current.variables.chooserole_vce1.getDisplayValue();

              //gs.addInfoMessage(RoleType);

              var grpname;

              if (RoleType == 'A' || RoleType == 'F' || RoleType == 'M')

              {

                      //gr.setValue('assignment_group', 'SEC Adm VCE VMS');

                      grpname = 'XYZ';

                      //gs.addInfoMessage(current.assignment_group.name);

              }

              else

              {

                      grpname = 'ABC';

              }

}

Please help, its urgent

Thanks in advance.

Thanks,

Madan

[German Alvarez2]

Hi,

For improving your solution, I recommend you to check "System Policy" --> "Rules" --> "Assignment" module. (at [sysrule_assignment] table)

I think this is the right place to do this.

I hope it will help you.

Best Regards