Hello, everyone,I'm doing the ITSM simulator. Can someone help me with this task? Can you give me the list of actions to complete the task? Thank you! As a change manager, I want all fields to be set as read only after a change is closed. Create...
Hi, When the “Opened for” (end user) responds to an email on an existing ticket, the reply is successfully received in the email thread and is visible in the Activity section. However, the assigned agent does not receive any notification for these re...
I am trying a create a client script or script include it is giving me the webpage is temporary down or move permanently to a new web services but it is working for others.
I had an issue with xlsx and doc files while clicking on view, Instead of viewing it is downloading file directly into system. But for PDF and PNG files it was viewing instead of downloading Is there any solution to view it instead of downloading XLS...
CAB Workbench Integration with Service Operations Workspace (SOW) – Zurich Release OverviewWith the Zurich release, ServiceNow enhanced the integration between Change Management and Service Operations Workspace (SOW). After the upgrade, users may not...
Most ServiceNow learners don’t know the proper learning path for getting their first mainline certification, the CSA (Certified System Administrator). I was in the same situation earlier, and I also looked through several ServiceNow Community posts f...
Hi community Is there a way to create a custom filter function that i can use in an acl. For exampleIn the condition of an acl i can selectWhere assignment group = one of my groupsANDWhere group list = my custom filter gets all my groups
Hi, I created a new Taxonomy in ESC, added Menu items, and quick links with related topics, now I want to add translations to these items ??
Hello Experts,I have a catalog item in ServiceNow.In that, I have a Multi Row Variable Set (MRVS) with variables Environment and Domain.Domain choices: Internal, ExternalEnvironment choices: Prod, Public, Semi-PubI created a Flow Designer flow. After...
Hi Everyone,I have a question regarding SLA behavior in ServiceNow when multiple SLAs are applied to a single Incident. Specifically:Do all applicable SLAs run simultaneously on the same Incident?How does the system track and display multiple SLA tim...
Hi Everyone, I am facing an issue with the "This Item" summary section within an Order Guide. Scenario: I have created 3 different Catalog Items, each with different delivery days defined on their respective item records (e.g., Item A is 3 days, Item...
Hello all, I have a requirement where 2 Knowledge bases (kb_knowledge_base) has to be restricted for both Knowledge manager and Knowledge admin. Apart from those 2 Knowledge bases, they should be able to see all others.But I have created a group, whe...
I linked two underlying forms to the order guide; however, when making a single select choice and clicking next doesn't allow me to advance to the underlying forms on the order guide. This was working before; I did not make any changes to the Rule ba...
Hi Community, any idea how to set tab to be opened first for the user when they open an change let's say in csm/fsm configurable workspace? See the screenshot
We just got our own on Prem instance of ServiceNow after using a leased instance from Frontline. In the leased instance, when sending an email from within an incident, our names and titles were pre-populated as a "footer" in the email. In other words...
