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getting error while preview the update set

Hi Everyone, i am trying to move few changes in inicdent from my dev environment to test environment. all the changes which are created are working fine in dev environment but while updateing in the test environment. o am getting these errors :  ther...

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vits18735a0 by Tera Contributor
  • 294 Views
  • 3 replies
  • 0 helpfuls

Resolved! Tool in ServiceNow for root cause analysis

Is there any option/tool in ServiceNow to perform root cause analysis of the services that had the most open tickets?I'm creating a report in the ITSM department and we need to investigate why so many open tickets for certain services.

thamys by Tera Contributor
  • 2954 Views
  • 2 replies
  • 0 helpfuls

Resolved! Dynamic filters not working in custom application

dynamic filters "is Me" not returning records. where as when entered the user name it does return the matching records and this is happening in custom app that we built.This was always working fine but post yokohoma release issue is seen

abhilashsg by Tera Contributor
  • 1125 Views
  • 5 replies
  • 1 helpfuls

Resolved! Hide Module based on role

Hi all, I want to hide some modules under Self Service application in filter navigation based on role. Here in filter navigation I want to hide above modules under self service application for specific role. For other users(except specific role) I w...

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srujana2 by Tera Contributor
  • 2949 Views
  • 14 replies
  • 5 helpfuls

How to add button in Embedded lists

Hi All, I just want to know that can we add button on Embedded lists each records. I want to add approve button on that records. kindly let me know how to add this. Thanks & RegardsKP

keval3 by Tera Contributor
  • 872 Views
  • 6 replies
  • 0 helpfuls

Custom fields are wiping out not consistently

We are recently upgraded to Xanadu & using Service Operations Workspace ( SOW) . We are getting a issue like "u_custom_field1" (choice field) is showing blank suddenly even though it has a value ( shown in XML)  in SOW. Some times if we refresh the p...

Gopi28 by Tera Contributor
  • 654 Views
  • 1 replies
  • 0 helpfuls

Opened By field is empty on SCTASK

Hi All, We have New Hire order guide and user is ordering through Laptop Standard catalog item based on certain condition.Catalog item has Requested For & Requested By variables and many more.Requested By is hiding through catalog client script.Once ...

_Yash24 by Tera Guru
  • 865 Views
  • 2 replies
  • 0 helpfuls

Resolved! How to Install a Font

Hey Folks,  Is it possible to install a font on the WYSIWYG editor in ServiceNow? My organization would like us to have "Inter" available and set as the default in the editor for things like knowledge articles and HTML variables.  Thanks in advance!

Resolved! Copy fields from incident to incident task not working

I have been trying to set up a Business Rule so when I create a Incindent Task from an incident it will copy desired fields to the task. Been using this Solved: copy fields from incident to incident task - ServiceNow Community . But apparently I cant...

how to route approvals for list box selection in flow

I have a table 'u_ace_access_report', here i have two columns, group and approver, group having values, A,B,C, and approvers, are X,Y, Z, these are mapped in this table , i have catalog item Ace access report, with variable 'select_ace_power_bi_app',...

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venkata2023 by Tera Contributor
  • 268 Views
  • 1 replies
  • 0 helpfuls