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Error Message is not displaying when action is aborted.

Hi All,Please help me with below requirement:I have created one custom UI Action Button Add in related list of incident form.In which if i click on add button and if the incident which I have selected is major incident or if that incident is of highe...

Sweenal by Tera Contributor
  • 1720 Views
  • 9 replies
  • 0 helpfuls

Change Calendar View to include Blackout Schedule

Hi all, I am trying to create a Calendar View of upcoming change requests that can also include any blackout/maintenance windows, such as a Christmas Change Freeze. I have tried a variety of report table sources but cannot seemingly link the two by w...

IBSNOW by Tera Contributor
  • 1609 Views
  • 4 replies
  • 4 helpfuls

Resolved! How to get the RITM variable from the REST API

Hi Team , Can anyone help to fetch the RITM variables from the (sc_item_option_mtom) table using get method  API Name (get method https://p99uat.service-now.com/api/now/table/sc_item_option_mtom?number=RITM0041533 Using this method I am not getting t...

chandan2212 by Tera Contributor
  • 314 Views
  • 1 replies
  • 1 helpfuls

Resolved! Add a field to form view

I am trying to add a field (Operational Status) to the form view (just top of the Site ID field). But this simple job is giving me grief. As you can see below, it is telling me I am not on the correct scope to modify the form view -  Now, I am not a ...

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ServiceNow integration with Confluence

Hello All,    I am using San Diego Patch 3 version of SNOW.  We are also using our Virtual Agent to access knowledge management articles etc.  We have Confluence in our company which has a huge knowledge Base. We wanted to do integrate ServiceNow and...

kauzi007 by Tera Contributor
  • 3856 Views
  • 8 replies
  • 1 helpfuls

My registration is not updating

Hello everyone! I developed this br and the fields within the glide are updating, but the update of the "state" and "u_stage" fields of the current record are not updating. Can anyone tell me what the problem could be?(function executeRule(current, p...

jkelvynsant by Tera Contributor
  • 677 Views
  • 3 replies
  • 0 helpfuls

Resolved! CSA Voucher

Hi, I have a voucher but am unable to claim it. Can anyone help me out, please? When I attempt to claim the voucher, it displays the following 

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MadhuL by Tera Contributor
  • 2137 Views
  • 15 replies
  • 1 helpfuls

Resolved! User Acccount

Hi everyone, I'm currently learning ServiceNow and had a quick question.In real-time projects, is it considered a valid use case to create a duplicate user record in a separate custom table once the user account is deactivated?The goal is to maintain...

rishabhnilk by Tera Contributor
  • 1270 Views
  • 5 replies
  • 2 helpfuls

Why that HRcase form is showing admin not sn_hr_core.basic?

Hi,When we are trying to create a HRcase by using "+" in hr agent workspace it is not visible to the option and it is not loading for sn_hr_core.basic role but admin users can able to seeing that form.Can anyone please help on this, It will be useful...

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mania by Tera Contributor
  • 256 Views
  • 1 replies
  • 0 helpfuls

Resolved! Catalog UI policy display wrong value in catalog condition list

I am using Catalog UI policy to display/hide fields depending on a value in another field.1. On my PDI the data from the fields displays:2. On the company dev server it displays other data in the drop down list.3. The variable setup:4. Data displays ...

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A3 by Tera Contributor
  • 825 Views
  • 10 replies
  • 1 helpfuls