Urgent - Task Time Worked for RITM

praveshgupta_pg · ‎10-12-2018

Hi Team,

There is a field "Time Worked" I have added to RITM form, however it is not capturing the value when I generate the report for task_time_worked table. However catalog tasks and incident captures it and display the value when pulled through report. Also, I have noticed that the value of "Time Worked" field in RITM page starts from 00:00:00 everytime I reload/refresh the form, however for catalog tasks and incidents "Time Worked" the value resumes from where it was last updated(for example, if the value is a 00:02:45 after reload it will start from 00:02:46).

Please advice on the values not getting captured. Relevant screenshots are added below.

Allen Andreas · ‎10-30-2018

Hi,

Glad you found it. Please mark my original reply as Helpful/Correct so that others can find it easily to assist them.

If you need anything else, please let me know

Thank you!

View solution in original post

Allen Andreas · ‎10-17-2018

It appears that it's "read only" in the RITM. Either change that or do dictionary override for that field on the RITM to get the that back.

Allen Andreas · ‎10-20-2018

Hi,

Please mark my post as Helpful/Correct if I've assisted you. Thanks!

praveshgupta_pg · ‎10-22-2018

Hi Allen,

I have checked the dictionary entry for "Time Worked" and I don't find any override on the field. Also, there isn't any business rule applied to alter the value on this field.

Regards,

Pravesh Gupta

praveshgupta_pg · ‎10-30-2018