We have a reporting requirement where we were asked to show catalog variables in a report under service operations workspace. We explored Data visualizations, simple list views, which is not allowing to display variables in the report columns. Please...
Hi, In the incident list view, we have a custom 'Response' button. When we select records from the list view and click the 'Response' button, the records get updated. I would like to test this functionality using ATF. Is it possible to perform this t...
When I search any record producer on portal then it will not show up, any idea to resolve it.I have checked 'Hide on service portal' is false. In portal settings I have set none of them true but still search result of record producer is not coming up...
When I am checking in REST API Explorer/Postman, it's giving response in binary. (function process( /*RESTAPIRequest*/ request, /*RESTAPIResponse*/ response) { var attachmentid = request.pathParams.attachmentId; var caseid = request.pathParam...
Hi all, How can I calculate ITSM licenses used in production?For example, all users with ITIL role have an ITSM license? Many thanks in advance,Tommaso
How to insert link in a field message on change client script in ServiceNow. If this is not possible, could you please help us with other functionality.
Hi,By using the Set field values in ATF service now i want to set the outage end time. By using the Set field values i have set the Outage start time as current date and time which is mentioned below step I want to set the Outage end time next to 2...
Hi, What is CSM Limited Access Roles? and do we have any OOB CSM Limited Access Roles?Can anyone please let me know, it will be helpful. Thanks!
Hello Team, How should i make below survey question with bold lettersThanksAshok
Hi Team,I have to change one field from all the template using background Script,Old field is description and new field is u_desctiption_html .Please help me how can I change this using background Script.Thanks Vyanktesh.
I have a requirement, I need a Ui Action on incident form. On Click it should redirect to a catalog item on portal and auto populate some variable by taking data from the incident. The idea is to crate a request rather than the incident. How can I do...
-- Addendum--.I would like to implement the Create Child incident feature in the context menu of the incident table in a custom table. Below is a traced and created process associated with OOTB's Create Child incident. However, it does not work well....
Hi there, I am using QueryAD in Flow Designer. The requirement is to use username and find if accounts exist in AD. I want to return Name, First Name, Last Name in Properties. I set the searchfilter as (samaccountname={username}), properties as Name ...
Is anyone able to offer any guidance/best practice for implementing sequential approvals under the Change Model (Change Approval Policies) approach to Change Management? e.g. in the Assess stage, we want "Group 1" to approve the change, THEN "Group 2...
I am working on a donations form and I have a list of check boxes, at least one needs to be checked for the form to be submitted. I'd like a notice to popup on submit if the user did not select at least one checkbox. I'm thinking a UI script on subm...
