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Resolved! Flow Designer flow triggered on first update only

Created a trigger in flow designer.  Trigger fires off when table is updated and a value in the OutOfStock field changes to Y or QuantityOnStock changes 0.  I've specified this trigger to run (For Every update) and also tried (For each unique change)...

Renee-17 by Tera Guru
  • 902 Views
  • 5 replies
  • 2 helpfuls

Map Service offering based on Users

Is it possible to Map Service Offering based on Users ? If yes, How on an environment where CSDM is not completely implemented ? so that it will be easier to select them during incident creation. Department field is empty and not mapped with any user...

Haripranvam by Giga Contributor
  • 255 Views
  • 1 replies
  • 0 helpfuls

Microsoft Entra ID Spoke Integration

Hello All,We have an requirement , where we need to pull groups from Microsoft azure to our ServiceNow instance by using spoke.  Any help would be appreciated.Thank you!

C_S3 by Tera Contributor
  • 1487 Views
  • 2 replies
  • 0 helpfuls

How to checked check boxes two different tables based on condition?

How to checked check boxes two different tables based on condition? Scenario: Create one checkbox on incident form , Name:   CMDB (check box) .Create one  more checkbox on  CI form . Name  : CMDB CI (check box)Checkbox on CI form should be checked if...

RAM75 by Tera Contributor
  • 271 Views
  • 1 replies
  • 0 helpfuls

Resolved! User Login Error

Hello All,One of our user is facing difficulties while, logging in DEV instance. When she tries to log in it says logout successful. We have checked her user account in DEV and TEST and both are same. Any help would be appreciated.Thank you!

C_S3 by Tera Contributor
  • 670 Views
  • 3 replies
  • 0 helpfuls

Non-Mandatory attachment error message

Hello,We have created two field's type "file attachment", one filed is set as mandatory & another is non-mandatory (optional).Case1: When attaching mandatory attachment & kept non-mandatory as blank it will work as expected.Case2. When attaching both...

Resolved! System added work notes show user's name instead of "system"

Hello - I'm not sure if this is a bug or just expected behavior.  I couldn't find anything about it in the community, so I'm just going to assume it's expected.  Whenever a work note is entered by the system (for example, through a business rule), th...

johnsonjohn by Tera Contributor
  • 8699 Views
  • 10 replies
  • 16 helpfuls

Cannot hide Application Service Group 'All'

Good morning, I am trying to prevent the Business Service Group 'All' from being displayed in the list of selectable services of the changes. However, despite configuring the field so that it does not show those services whose name is 'All', the serv...

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hectorbg95 by Tera Contributor
  • 404 Views
  • 4 replies
  • 0 helpfuls

Attach files to a record dynamically

Hi, How to attach external files to a record dynamically?while creating a record from service portal to ServiceNow table, is it possible to attach a file dynamically in service portal widget code and show it table when record is created. if yes, what...

Date field is not visible for the users

Hi, I have a strange issue, Cause in a record producer from "Case" table I have Variable as a "Date" type, and here is a problem, cause it's not visible for couple types of languages... Look (Croatian example): and that's how it look like for the res...

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DIVI1 by Tera Expert
  • 684 Views
  • 3 replies
  • 1 helpfuls

Resolved! Business Service vs Application Service vs Technical Service

Apologies as this may be way off the mark and if it is then any layman's help where my understanding has failed would be greatly appreciated.We're trying to build a CMDB and part of this is the classification of Services different services used withi...

Mike88 by Tera Contributor
  • 12133 Views
  • 3 replies
  • 9 helpfuls