How to change the fields displayed on Visual Task Board Card
Hi: I want to change the fields displayed on a VTB card:How do I do that? Thank you!
Forum Posts
Question on approval in RITM
Hi Team,Good evening, I have requirement like for ONE RITM We need to send the group of approval (TWO GROUP'S) any one group reject the send the group of approval to same group.. like until its approved we need to create a group of approval.... for t...
Resolved! gs.getUser.isMemberOf('sys_id of group') is not working in script include
HI Team.I have created with script include below and to check if the login user is member of any one of the multiple groups and checking in UI action condition. But it is not working.Script Include:var check_escaltion_group_member = Class.create();ch...
User Images no longer updating
The onAfter script is getting the user image from the thumbnailPhoto attribute in AD however this attribute is no longer being updated. This used to be updated when we had mailboxes on Exchange on-prem, however the images are now being updated in Ex...
Query business rule restricting triggering of emails.
Hello Team, Can anyone please help on thisWe have a functionality is when the Requests, RITM's, & tasks are assigning to "XYZ" assignment group then the Requests, RITM's, & tasks should be visible to "XYZ" only and the requests shouldn't visible to o...
Resolved! How to make it Fields are editable If logged in user is member of Current Assignment Group?
Hi, I want to make it fields are editable If logged InUser is having the ITIL role and member of the current assignment group or assigned to in Incident table.I have written the below write ACL script and it's not working as expected. Could you pleas...
Based on category choices and subcategory choices, assignment group should be populate
Hi, I have created two fields, one is category and another one is subcategory (Both are select box type) in catalog item so based on category choices and subcategory choices, assignment group should be populate in request, RITM and SCTASK forms after...
Resolved! Dynamically populate choice list based on user
Hi all, I have a catalog item in my instance where the options available in a choice list depend on the selection made in a reference field. What is the best practice way to implement this? Regards,Ehab
Tera Contributor
Hi, Can anyone help me how can I convert Json into excel.For example, I have the below Json like below:[{"name": "John Doe","age": 30,"email": "john.doe@example.com"},{"name": "Jane Smith","age": 25,"email": "jane.smith@example.com"}]And want to conv...
How to update the email body text by using Inbound email action
Hi, How to receive the email body data into ServiceNow By using Inbound email action? I have an radio button and check box in Email body, when user select the required option I need to update the same on ServiceNow by using Inbound email action. Than...
Required After Update Business Rule Script Modification
Hi, I have an reference field called "Assignment Group" on RITM form, which refers the Groups table. when I select the assignment group filed with the group, RITM approvers automatically updated with the Group users.Here my requirement is When User c...
Making Service Portal Navigation bar Sticky
Currently the Navigation bar which is out of the box is fixed on the Service Portal, I want to make my navbar Sticky, so is it possible to make that thing in ServiceNow. I tried few steps but it was not working, so if there is possible way then drop ...
Question about Incident Table
Working for a company that would update their instances, but would skip records.When I started, the instances had hundreds of updates available they had never installed. They finally updated the instances, with some, but not all updates. They are hav...
Resolved! How to configure Dedicated appointment per slot
Hello Team, From the walkup portal, I need to provide dedicated time slot for each reason. for example If I select "laptop refresh", I need to get time slot 4 hours, If I select "I need something" then time slot should be 1 hour. How to configure IT...
When tried Committing an Update set, received this error. "Restricted Caller Access Privilege" error
Hi, Receiving this error. Please help me solve this? Thanks,Vaishnavi
