use of correlation id and correlation disaply

[marco16]

use of correlation id and correlation display ? 

[Anil Shewale · Accepted solution]

Hi marco

Correlation id and Correlation Display?

These fields are typically used for Integration purposes. You will often store a corresponding third party record ID in the correlation ID field. The correlation Display field can contain a free-form descriptive label of what third party system is replicating or tied to this record.

For example, if you are tying incident records to a third party ticketing system when they are created within ServiceNow, the corresponding ticket ID from the third party would be stored in the correlation ID field. You could also set the correlation display field to be "JIRA", or "REMEDY", or whatever you want to indicate the third party system using this ticket.

If it help mark helpful or correct 

Thanks and regards

Anil                 

[iamkurt]

@Anil Shewale- if you are copy-pasting somebody else's answer, at least have the decorum to cite them.

https://www.servicenow.com/community/developer-forum/correlation-id-and-correlation-display/m-p/3045...