Usecase: How to Calculate the average resolution time for change requests.

Kongaleti Navee
Tera Contributor
 
5 REPLIES 5

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Kongaleti Navee 

 

In standard reporting it is not an easy way , so use the PA - Performance Analytics to do all this calculation's. 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************