User Admin Role - Count Against Admin Licenses?

Duncan Pederse1
Giga Expert

Hello,

We want to determine the impact of adding the user_admin role to users. Does this role have anything to do with the System Administrator account? Will it count against the number of admin users we are allowed to have?

1 ACCEPTED SOLUTION

Noah Drew
ServiceNow Employee
ServiceNow Employee

Hi @Duncan Pedersen !

No, the user_admin role should not count against the total amount of admin users you may have. This is specific to User Administration and simply allows full access to users, groups, locations, and companies.

Since it is confined to that module, there should be no issue.

Note that there are many other admin-type users such as timecard_admin, knowledge_admin, and workflow_admin.

If you have further questions, you may want to bring them up with your account representative.

Hope that helps!

If it did, please mark as Helpful and consider setting the reply as the Correct Answer to the question, thanks!

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5 REPLIES 5

shradz1
Tera Contributor

Does "usage_admin" role which grants access to the subscription management overview a licensed role if it is granted to the customer service agent role or itil role user?