User gets logged out immediately

Mike244
Kilo Contributor

‎02-03-2022 11:35 AM

Auser attempts to login to the serviceportal and i immediately logged out. User account is active and email is correct. What could be causing thi issue?

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5 REPLIES 5

Jaspal Singh
Mega Patron
Mega Patron

‎02-03-2022 11:41 AM

Hi Mike,

 

Couple of checks.

1. Ensure there exists only 1 profile in User table for the user with unique User ID (user_name) field

2. Check if there are 2 profiles for users with one Active: True & other Active: False with same user_name. If so, change the inactive to have different user_name

3. If there is an SSO esablished check for profile in the corresponding SSO IDP side for details

Mike244
Kilo Contributor
In response to Jaspal Singh

‎02-04-2022 12:54 PM

Everything checksout but the issue persists.  Thank You! 

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Mike244
Kilo Contributor
In response to Mike244

‎02-04-2022 12:57 PM

Everything checks out ok but unfortunately the issue persists.  Thank You for the input. Everything about the user record is ok, no duplicate or inactive record found, both user id and email ar unique

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Saurav11
Kilo Patron
Kilo Patron

‎02-03-2022 11:42 AM

Hello

There can be various reasons

Please check the below Is the user accound licked out in the user table?

Ask the user to clear the cache

Are you using SSO

There is an hi support article available please check below

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0778207

Please mark answer correct/helpful based on impact

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