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Help with Surveys

I'm currently working in the Rome release on a survey. I copied a previous survey that contained a Likert template question. However, the choices do not stay in the order in which they were input. I even started a new survey from scratch and I get th...

PatP by Kilo Contributor
  • 1442 Views
  • 4 replies
  • 0 helpfuls

state change from awaiting info to inprogress

Hi, When state is in-progress i changed to awaiting info,the hr task state also waiting info.I did this and written below code. after that when ever i click on move in progress button, task state need to change -  open but it is still in awaiting in...

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Shaik22 by Tera Expert
  • 1375 Views
  • 3 replies
  • 0 helpfuls

Resolved! I need to check the list of holidays already configured in service now? if I need to mark a day as a holiday which configurations do I want to check?

Hi Experts, I need to check the list of holidays already configured in service now? if I need to mark a day as a holiday which configurations do I want to check? I am not sure where do those list occurs. Do we need to check any SLA configurations. Ca...

Sofiya1 by Tera Contributor
  • 3884 Views
  • 3 replies
  • 2 helpfuls

Resolved! I am trying to implement a scheduled job to deactivate users (active false) whose logged in time is 60 days before and revoke all the roles and groups.

I tried below script in Scheduled job to make active false for the users and revoke roles and groups.Its removing roles and groups  but the active field is still true. I want  active field to set to false based on the condition. Kindly Share your vie...

Divya44 by Tera Contributor
  • 1655 Views
  • 5 replies
  • 2 helpfuls

Resolved! Long Name truncated

Hi, i want to put long name into Name field (contract table). I've changed the max lenght value to 1.000 but when i load data through excel the name is getting truncated to 40 characters or something like that. What should i check/fix? thank you in a...

Business rule not triggered on table cmdb_rel_ci

Hi all, We have a requirement to update an attribute in Server table when server has a domain controller. We have created a 'After Insert' Business rule on table cmdb_rel_ci and updating the Server attribute in advanced script. When a relationship fo...

kalyani8 by Giga Expert
  • 1030 Views
  • 2 replies
  • 0 helpfuls

Resolved! Unable to call Ajax Script Include

Hello. I get an error with "Glide Ajax" in a scoped application. It was output as follows in the system log. (I got this error in the service portal, but not in UI16.) ”Script: AjaxTest not found in scope: global, and HTTP Processor class not found: ...

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Resolved! Who will be the 'affected user' in incident 'On Hold' state

Hi All, I have question wrt the process of incident. Here are the steps I want to drive through and please tell me the affected user information. Steps: 1. End User using Record Producer created an incident using 'Create Incident'. 2. ITIL user logge...

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Mobile App timeout

We recently enabled Mobile App in Helsinki. Issue what we are facing is that it does not automatically timeout or logout a user. It is a security concern for our company and we need to logout a user after certain time.Has anyone come across a setting...

amolrajurkar by Kilo Contributor
  • 4886 Views
  • 18 replies
  • 12 helpfuls

How to Display Field Message under any field??????????

Hi, On change form, There is a Conflict Status Field, whenever we click on Check Conflicts (ui Action under related links), currently we can see this display message under Conflict Status Field if any conflicts  Now the requirement whenever under co...

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Divya K1 by Tera Guru
  • 1286 Views
  • 3 replies
  • 0 helpfuls

Resolved! How Does a Change Request detect a Business Service Blackout Schedule

Hey, Our Change Management Team would like a way to create a blackout that is for a business service offering. They would like the conflict detection to run on the Impacted Services/CIs section of the change record. For example we might not want anyt...

Griff2 by Giga Contributor
  • 2134 Views
  • 2 replies
  • 0 helpfuls

Resolved! List layout not reflecting globally

Hi Everyone, In the list view of a table when I do configure --> List layout and select the columns what to be shown, it is not reflecting globally. When I impersonate other user, I see unwanted columns also.  Also, it is showing this below message: ...

Sravanthi10 by Tera Contributor
  • 3117 Views
  • 4 replies
  • 4 helpfuls