Hii All, Create below fields in Incident form – 1. ‘Critical Incident’ – Type True/False2. ‘Marked as Critical by’ – Type String3. ‘Marked Critical at’ – Type DateScenario : 1. When ‘Critical Incident’ is checked as TRUE, both fields 2 & 3 should b...
Hi I have requirement, When the ITIL license limit exeeds, i need to trigger notification to specific user. Can any one help me, please provide notification conditions. Eg: ITIL aggreed license for my instance is 70 users, If ITIL users more then ...
I'm trying to create a report that is based on the variables in a RITM. I can add the variables to the columns for the report fine, however I'm trying to apply filters to only show results with specific variable information. Unfortunately, because t...
Hi All, I am using UpdateMultiple() method in UI action for bulk updation(10 to 15 k records) and this method is taking near about 5 min to update all the records, but this updation process is running in background(Async) and this UpdateMultiple() m...
Hi All, I have written business rule on ritm and sc task table 1) if user try to close ritm , it shouldn't close and get error message and revert back to pervious state. Its working fine Businees rule: Table Sc_req_item Before Update BR condition ...
How to provide interactive filter based on assigned to user.
Hi All, I have cloned sc order guide widget for my portal in scoped application ,I am getting 'Cannot find function getGuide in object' error. Is there any other alternatives for getGuide in scoped application ? Thanks in Advance!
Hello Community Leaders, We have one List collector variable which is refering to cmdb_ci table to select multiple ci's in one of catalog item. when user select CI's and submit, The change record should be created & also "task_cmdb_ci_service" sho...
In a order guide we have mapped some catalog item. On submit of the request it will create Parent and Child RITM. We have created a Business Rule(Auto closure of Req) which will trigger on Requested Item (sc_req_item) table(after insert ,Update) This...
Hi, I have to create a widget like below figure. I wanna create an input text field and button beside in service portal. I have coded like below and the result is not like expected <form> <div class="panel panel-default"> <div class="panel-body...
Hi Team, I have created one widget and wanna keep in one of the existing page at particular point. like below tick mark
Variable set is created, and the same variable set is using for many catalog items. Now the stakeholder asked to do some modifications like adding choice and depends on that choice the another variable should populate. Here request type is the varia...
We have setup a relationship for attachments for Requests to be viewable on the Req, RITM and Task. The problem is that customers cannot see the attachments that are uploaded from the Task level. Currently, our users have to go up to the RITM to add ...
Hi Community,Is it possible to exchange files between our on-prem system and ServiceNow via SFTP?That is, PUT or GET from the SFTP client on the on-prem system side to ServiceNow.If yes, it would be great if you could tell us how to issue a private k...
My current out-of-the-box lists only return one record type (Incident, Change Request, Problem, etc). Please point me to instructions on how to create a list that would return ALL record types. I could then filter it down to those items assigned to o...
