we have created one record producer which will give the ability to user to create incident from the Portal. while opening that record producer it is taking much long time. but eventually it will open after long time like 2 minutes. is there any thing...
I have a request from my manager to get the assignment group for incident to only show the assignment group's parent assignment group for certain roles. I have a script include: function myGroupFilter() { if (gr.userHasRole('itil_limited')) ...
Right now attachments that come in on a RITM do not get sent over to the catalog task item that gets created. Is there a way to move it from the RITM to the sc_task that gets created easily with flow designer? I know Flow designer has a move attachme...
Hey, So I want to Auto-Populate the Location of a User based on the User's name that I input. When I Select a User in the "Requested For" reference variable field, I want the Location to Auto-Populate to whatever that User's location is. The Referenc...
Hi, We are starting to create workflows for our Catalog Items. However when all the SC tasks are completed the workflow ends. But the RITM remains open. What is the best practice for making the RITM close when all tasks are closed? This is even happe...
Hello,Has anyone incorporated a Barcode Scanner into ServiceNow? I am hoping to be able to create a inventory view that does the following:1. Able to select a Stockroom and Status.2. Scan the Barcode of a laptop and have it automatically update the d...
Hi, Is there any way or place to check the difference between cloned widget vs customized widget vs OOTB widget in New York version, i know we are getting a new feature in Orlando release for this but how about in New York version. Thanks.
I have been tasked with hiding options in a multiple choice list. (This can be changed to select box if needed). From what I have researched this can be accomplished with a catalog client script to do this. However, I am having issues getting this sc...
Hello Now, Can anyone help me with the following requirement: I'm doing a SNOW-JIRA integration(REST based) in which JIRA is in OKTA environment. What all parameters are required or How to create a authentication profile in order to make the connecti...
I have a couple of requests that I can't seem to figure out. 1. Our Change Manager would like the CAB Workbench to automatically send meeting invites before each meeting, instead of him having to go into it and manually send the invites through the ...
I have a service catalog item containing 4 question choices. I need 2 of these question choices hidden based on current user's logged in role. The crucial thing is I am unable to check out how to hide thse fields even without the dependancy on a user...
Hi, While calling outbound rest message from Async business rule i am getting the below error "Error constructing REST Message/Method: my_scope.my_rest/POST" I have crosschecked many times the correct name of rest message and method , I have gone th...
For a customized form, there are a series of approvers. When each one of the approvers are approving the record, their entries in sysapproval_approver table are getting deleted and stored in the sys_audit_delete table by the system automatically. Is ...
My internet speed is pretty good. but still, my instance takes a lot of time to load or to perform an action, I am facing this problem from the past two weeks.
Hi All, We have had some user criteria established for a while on our KB and Catalog items. We're using the advanced script as follows to check if a user has a Staff ID, meaning only staff should be able to access the item in question: (function() {v...