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‎05-18-2023 12:00 AM
When a user reports that they are not able to see modules on the application navigator, what can you do,
to see what modules are visible to them?
Intiate the connect chat session ? Or
Impersonate the user ?
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‎05-18-2023 12:13 AM
@Ashok Kumar
Intiate the connect chat session
from CSA exam ?
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‎05-18-2023 02:48 AM
Can we do impersonate user ?
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‎05-18-2023 06:53 PM - edited ‎05-18-2023 06:54 PM
I think the first thing we need to do when we receive a report is to confirm exactly what happened.
So initiate the chat session first.
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‎05-20-2023 11:24 PM
Thankyou newhand
How user will report to us ? Through connect chat ? or any any other path ?
