user_show_incidents attribute "Show related incidents"

[Andrew18]

Hello,

This is probably simple but struggling to make the changes to the Macro.

I've been asked to update the "show related incidents" button next to the caller so instead of it pointing to the incident table it points to the task and show's all related records including requested_by and requested_for. 

Anyone know how I go about doing this?

[Andrew18]

Do you know how I would get a query to look at the caller?

I might be over complicating it as this doesnt work.

ref_sc_req_item.requested_forSAMEASref_incident.caller_id^ORref_change_request.requested_bySAMEASref_incident.caller_id^ORref_incident...SAMEASref_incident.caller_id

[Andrew18]

Hi Ankur,

I want the related list next to the caller to point to the task table and pick up the following fields if possible.

requested_for
requested_by
caller

[Ankur Bawiskar]

Hi,

but incident table doesn't have OOB these 2 fields requested_for and requested_by

I already shared how you can open task list

Regards
Ankur

[Ankur Bawiskar]

Hope you are doing good.

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Regards
Ankur