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Resolved! How can i get department value for a user in default value.

Hi,   I have a field called Assigned to (assigned_to) which is referring to the User (sys_user) table on an incident form. I have a new field called department on the incident form. Based on the assigned to value, it should retrieve department and po...

Rithu by Kilo Contributor
  • 6244 Views
  • 14 replies
  • 2 helpfuls

Resolved! AutoPopulate Field from drop down selection

Hi,I am trying to Auto Populate a field when a selection is a made from a drop down using client script.My script which does not work is below. Any help would be appreciated.So When "Risk Type" Corporate is selected the "Internal ref" should Auto Pop...

Risk Strat.JPG

Valid use for "Assign from Stock" in Change Requests?

We found that our Change Requests were updating the "Assigned to" field on Business Application CIs. Our developer did some digging and found the culprit to be the Out-of-the-box Business Rule "Assign from Stock" which is updating the Assigned to val...

crf by Kilo Contributor
  • 1172 Views
  • 2 replies
  • 5 helpfuls

Resolved! Unable to set Read/Write Permissions in Variable Editor

Background: Company policy states that all variable inputs must be Read-Only in the RITM record. Normal Solution: In Variable editor, set Permission for Write to 'admin' role or similar Issue: As an admin, I am unable to modify the Read or Write Perm...

DBrown by Giga Contributor
  • 2650 Views
  • 11 replies
  • 7 helpfuls

Resolved! How to access Return Value workflow activity in the parent flow.

Hi Everyone, I have checked the documentation of Return Value workflow activity. On what I understand it is possible to pass data from subflow to the parent flow. Can someone tell me on how to access the data from the subflow return value to the pare...

Tadz by Kilo Sage
  • 1562 Views
  • 2 replies
  • 0 helpfuls

How to call UI script from catalog client script?

How to call UI script from catalog client script in scoped application. I know we can use "ScriptLoader" to call global client script. But in my case it is not working because I am using scoped application and both UI script and Client script is avai...

Ujjwal Rana1 by Kilo Contributor
  • 4041 Views
  • 4 replies
  • 0 helpfuls

Autoclose Change Request after 7 days from state change

Hi, I have question regarding autoclosing records. I have to autoclose change requests after 7 days after changing state to review. Can any advise me how to achievie that? I could check state and updated field, but it will take into consideration las...

PatWro by Kilo Explorer
  • 1609 Views
  • 3 replies
  • 0 helpfuls

552 5.3.4 Error: message file too big | outbound email

Hello, I attached 3 attachements which all are 22MB. I am facing the error "552 5.3.4 Error: message file too big". I changed the glide.email.outbound.max_attachment_count to 30 and glide.email.outbound.max_total_attachment_size_bytes to 35971520 But...

Ramesh R by Tera Contributor
  • 1914 Views
  • 1 replies
  • 0 helpfuls

get date/time when state = resolved

When the state = resolved i have a business rule that is running and setting the resolved by field to the user. I need it to also get the date and time when it was resolved. Then after it gets the date i need to set the field "closed" to 2 days after...

Tyler36 by Tera Contributor
  • 2409 Views
  • 8 replies
  • 3 helpfuls