Hi Guys, We would like to remove our Business Services and create new ones. We will still need to be able to run report etc on the old business services. Is there a way to make Business Service inactive? and avoid deleting. We don't want users to s...
Hi All, I'm trying to create a new Incident , when i select the assignment group field the selection of assigned to field will be restricted to select the person who belongs to the assignment group. Also, when the user select the assigned to field fi...
I have an Approval Coordinator set up in a workflow. I want to have an email (Basically saying that all approvals have been met) or a notification go out to all the approvers once all the approvals have been approved and the workflow moves on. I have...
Afternoon all, I've been tasked with implementing Field Service Management (FSM) for my organisation, the documentation for FSM requires some reading between the lines to get anywhere, so far progress is good. We are running London Patch 5. There is ...
Hi there, I have a requirement to create a calendar page which shows all planned change request and also users should be able to add their own custom events like meetings,appointments etc. Could you please help me where should i start to do this?
We currently have our production instance set up so that when a Change Request is approved, an invite is sent to our Outlook Calendar. Does anyone know if there's a mechanism to automatically include Change Tasks as well? The issue we're trying to...
Is there a way to export knowledge categories while preserving the hierarchy Currently when I export the categories, they all fall into one column, with the Parent ID column. But I would like to have it in a format that is easier to read i.e. multipl...
Where do I look to find out how many fulfiller licenses have been purchased and how many are assigned and available for assignment?
Hello Everyone, I have a scenario in my order guide that when form is not loaded completely user directly clicks on submit button without filling the mandatory field and REQ is created but with no details. So, can anyone suggest me how can I give...
I'm trying to add a custom Journal Input field that works just like Work Note, with the Post button and the Activities below. I followed this link: Add a work notes journal field (with post button) to form but after creating the new field and adding ...
Hi, Can anyone help me in getting the sys_id of the logged in user on the service portal? I'm creating a catalog client script and I need to get the sys_id of the currently logged in user but g_user.userID(); isn't working. Will I need to use Glide...
Hi, In one of our cases, a request has been created but no RITM. We searched all the possible reasons with no luck. Please suggest why this issue happens and where to check to find the root cause? Thanks
Hi all, I have a requirement such as, If the ticket is not assigned to anybody with in four hours based on created time then the ticket needs to be get auto assigned to myself. For example, My assignment group name is service desk group and along wit...
Hai
We currently sync our SNOW users with our AD accounts nightly to ensure all new employees are added to SNOW automatically. We currently colase on the ObjectGUID as its the only field that is guaranteed to be different between users.When Security di...
