User unable to see the service operations workspace page

[BabyG]

When I checked, the user is able to access the SOW page in the Dev and Test environments. I compared the roles across all three environments, and they appear to be the same. However, the issue is occurring only in the Production environment.

Even after assigning the Workspace User role and the ITIL role, the issue persists.

Could you please help me resolve this issue?
Please find the attached screenshot it was keep on loading even after one hour or next day
Done cache.do and cleared history still issue persists in the production 

[fknell]

Hi @BabyG,

If you compared everything and there is no difference between prod and sub-prod systems, I would recommend logging a support case with ServiceNow.

Hope this helps!

[BabyG]

Hi Kilo
Thank you , once I'll try other suggestions related to plugins update if it not work out then I'll raise support case 

Thanks&Regards
Baby Guthula

[Dr Atul G- LNG]

Try repair sow plugin in prod once n then check 

[Dr Atul G- LNG]

Hi @BabyG 

did you try to repair /update the SOW plugin