User variables in subject and body are showing sys_id instead of name in Send Email of Flow Designer

[mgraden]

When testing the email being sent in the flow of a catalog item, they are showing the sys_id instead of the names of the users in both the subject and body. They are reference variables.

EDIT: Once I removed the variables, saved, and then added them again, it finally displayed the names instead of the sys_id.

[Brad Bowman]

What is the full path you are using in the data pills - are you drilling down to the Name field, or whatever you want to display?

[mgraden]

Yes, I am drilling down to the name field.

[Ankur Bawiskar]

@mgraden 

Ideally if you are drilling down then it should work if it's reference variable

If it's lookup select box then try below

try to use flow variable to store the display value and then use that

1) create flow variable of type String

2) then use "Set Flow Variables" flow logic and use inline script to set

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[Ankur Bawiskar]

@mgraden 

Hope you are doing good.

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