Hi folks,
Just wondering if anyone ever experienced logging out from an active session unexpectedly in ServiceNow, I have received a few clients who have occasionally been kicked out from session within glide.ui.session_timeout time frame (240 minutes)
One user has been logged out within 10 minutes unexpectedly, and another had the same issue within an hour. This issue trends to occur more frequently on Internet Explorer v11 although this also occurs to other browsers. Most of the times, the sessions are reliable but it does happen from time to time.
The users reporting this issue are in the same network as I am, despite it happens to me very rarely in Firefox / Chrome.
Referring to https://community.servicenow.com/thread/162754 it reads, "It seems now that this was caused by the property "glide.ui.rotate_sessions" that was set to TRUE as part of the High Security Plugin. We changed this to false last week and have not heard this issue reported since then."
I am not sure what ripple affects this might imply if disabled, but would like to get your advice on how to troubleshoot this issue.
Any advice would be appreciated.
Thanks,
