ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Resolved! How to copy of worknotes from related child incidents to parent case?

Hi,1.I have done with the copy of worknotes from case to related child incidents with the below code.Business rule:Insert/After and update:(function executeRule(current, previous /*null when async*/ ) {    // Add your code here    if (current.u_add_w...

mania by Tera Contributor
  • 453 Views
  • 4 replies
  • 1 helpfuls

UI action and table

Hello everyone, I have a confirmation project, please help me. Is there a way to save the required items in the table without filling them out? I now have a request to build a temporary save button, which can save the required items without filling t...

kack l by Tera Expert
  • 537 Views
  • 3 replies
  • 3 helpfuls

Integration Issue: Manual Load Works, Scheduled Job Fails

I had configured an integration following this approach: Integration between Redshift and ServiceNow. After completing all the setup steps, I created a scheduled job to run the data source on a schedule, using a user with the import_scheduler role.Ho...

monica190 by Tera Expert
  • 521 Views
  • 2 replies
  • 1 helpfuls

SetDisplay causing variable misalignment on Service Portal

Hi,I've run into a peculiar issue while developing a record producer. We differentiate users by a certain criteria. Depending on this criteria, UI policies (through a script, not UI policy actions) hide or show certain fields on the record producer p...

p1-shown.png p1-hidden.png p2-shown.png p2-hidden.png

ServiceNow Jira integration

Hi All,I'm working on ServiceNow Jira integration.I have created a flow name look up components to get values of components from jira. In this flow i have 1 custom action from which I'm parsing components values via script .But I'm getting socket err...

prashant8 by Tera Expert
  • 454 Views
  • 1 replies
  • 0 helpfuls

Catalog item variable

Hi All,In my catalog item I have a reference variable. When user clicks on this variable it should show those records only where the 3rd word of the name contains bdrr.Can you please help me out. Thanks in advance. Regards,Abhisek Chattaraj.

abhisek by Tera Contributor
  • 286 Views
  • 2 replies
  • 0 helpfuls

Applying complex Query

Hello,I have an issue querying the sys_dictionary table with a complex query of this type : CdtA AND ( CdtX OR  CdtY OR (CdtZ1 AND CdtZ2))Cdt : conditionProblem : cannot put a mix of OR and AND in the conditions I have developed the expression with b...

Can you switch Service Portal container links depending on user?

The ask is that the most used Catalog Items be linked on the Service Portal under the "Examples" so we have quick shortcuts to them.  The issue is that not all Catalog Items are accessible to everyone, some are limited per User Criteria. Is there a w...

MBarrott_0-1744663529390.png
MBarrott by Mega Sage
  • 284 Views
  • 1 replies
  • 0 helpfuls

For catalogue items

For catalogue items, where line manager approval is there - approach all form owners and inform them that if line manager will not approve ticket within 3 Days, then approval will go line manager's manager which we are going to implement.Could you pr...