Users in the group are not able to view reports/Dashboard

[Naga jyothi sri]

Hi, 

For a requirement, we have created a custom table for service requests, created a custom portal to raise service requests for custom categories that are stored in custom table created. Also, created a support team with 9 users in that group who will work for requests raised from custom portal. we created a scoped application and a role for that application and also, a custom role for the portal, assigned those roles to users. Added report_user role to the users to view the reports and dashboard that has data of custom service requests table. Here the issue I'm facing is after adding mentioned custom roles and report_user role to the user, when i impersonate and check for reports, it is not showing reports for that user. It is showing like mentioned in attached image. What i have to do to fix this.

Thank you!

[Chaitanya ILCR]

Hi @Naga jyothi sri ,
this seems like access issue.
do those users have read access to the table? if no give them access
check if there any report view acls on the table and give them access

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

[Najmuddin Mohd]

Hi @Naga jyothi sri ,

Open the records to which they are referencing and use Script Debugger from the module.

It helps you to which ACL exactly you are missing.


If the above information helps you, Kindly mark it as Helpful and Accept as a solution.
Regards,
Najmuddin.