users roles

[bharathkumar Da]

Hi team.
   Please help me in this

Suppose User A will have ITIL role and User B will have End User role.

If User A will go out of office and User A want to delegate the Access to User B, then what will be the procedure.

Is it possible or not to delegate?

Condition 1:
User B - don't have access to ServiceNow. (Is it possible to transfer)

Condition 2: 
User A - ITIL (the role of User A will be transfer to User B) (possible or not)

Thanks, and regards.

[chetanb]

@bharathkumar Da  you will get more idea from here.

https://docs.servicenow.com/bundle/vancouver-servicenow-platform/page/use/employee-self-service/task...

Please appreciate the efforts of community contributors by marking appropriate response as correct answer and helpful, this may help other community users to follow correct solution in future.

Regards,

CB

[Community Alums]

Hi @bharathkumar Da ,

OOTB delegate functionality can give you the rights for below permissions-
1. Approvals
2. CC Notifications
3. Task Assignment
4. Meeting Invites

There is no role assignment or group membership created if we make someone delegate of some other.

So, if you want to Delegate someone, you need to make sure that the delegated user also have same role as the original user (in your case ITIL).

[Dr Atul G- LNG]

Hi @bharathkumar Da 

Role transfer is not possible, either you need to remove fully or if you are on Washington D.C. ( GA is still pending) you can use Time based Role module. 

But OOTB delegate work only way