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08-20-2018 06:14 AM
Our users (w/ itil & change_coordinator roles) are unable to modify the Implementation Plan, Backout Plan, and Test Plan fields when proposing a Standard Change Template. The fields are visible, but read only as seen in the image below.
I did review our Standard Change Properties, made some adjustments where it seemed appropriate (ie "List of fields that cannot be altered on a Change Request created from a Standard Change Template") but did not have any luck.
Any ideas what could be causing this?
Solved! Go to Solution.
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08-20-2018 09:44 AM
The problem is attributed to PRB1185542 as noted in KB Number: KB0636146. Created the ACL as suggested in the document and users are able to complete the Standard Change Proposal as expected.

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08-20-2018 06:21 AM
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08-20-2018 06:37 AM
Yes. They are listed under the Read Only Fields on the Properties screen. I did remove them as a test, but had no luck. I understand that value to indicate those are read only at the point where the Standard Change Template becomes a CHG record.

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08-20-2018 06:44 AM
Sorry, should be listed under Restricted Change Request values (List of Change Request value fields that a user cannot specify via the 'Propose a New Standard Change template' or 'Modify a Standard Change template' record producer)
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08-20-2018 08:25 AM
The fields in question are NOT listed under the Restrict Change Request Value section.
Furthermore, admins and change_managers are able to edit the test_plan, implementation_plan, and backout_plan fields when completing the Standard Change Proposal. This needs to be opened uup to itil and/or change_coordinator roles.