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How to import functional ID into particular servicedesk
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How to retire Configuration Item using Flow Designer
Hi All, I have created a catalog item where there is a field - Select CIs(List collector- cmdb_ci table).When user select the CI/CIs then it will ask for approval and then the operational status of the selected CIs will set as Retired. I created a Fl...
Can we add checkbox field to display in custom PDF Generated
Hi All,We have created a custom PDF in ServiceNow and there are some requirements like checkbox only to get displayed marked true/false instead of giving the value of field is there any way we can do this if so, can you please provide pointers on thi...
How to give dynamic page number in the contents page
Hi All,We are generating a custom PDF for the record calling script include in the UI action so when the user clicked on that generate PDF UI action the PDF is going to generate but we have one challenging thing in PDF that there is a content page an...
Email Inbound Action for Create Incident via Email
Hi All,I have created a email inbound action for Create Incident via Email but in the description it should only show the email body but it my case it is showing some more text along with email body.PFAPlease help me out to solve this issue.Regards,S...
ITSM practice exam questions
Hello TeamI have these questions that i need help to clarify if it is correct or not and show me how you get the answer? Thanks for your help**When you activate the ITSM Roles plugin, what additional granular roles are created for the incident appli...
Data policy Issue
Hi Team, On our incident form, filling out the 'Impact' field is mandatory before users can set the 'assigned to'. Previously, users were bulk updating the 'assigned to' field from the list view, which caused issues. To prevent this, I implemented a ...
Resolved! Field with partial validation
Need to create a Domain Field in the Catalog item with partial validation with list of predefined values.Predefined values like 'com', 'In', 'gov', 'org' have around 200+ values .Example: google.com is valid. Here google is a sample it can vary. ...
Starting SLA based on Business Hour Condition
Good day, I have stakeholders requesting a Request Item SLA which starts 4 business days before the request is due. I know how to put relative date conditions in condition builder, but this is configured for absolute time, not for business hours. How...
Request SLA
I have a Request to add SLA's to Request,Is this something we can do?
I want to close the sc_task
Hello folks,I am trying to close an sc_task when the state is 'Closed Incomplete'. This is my custom choice with a value of 25. If the sc_task state changes to 25, how will the system consider the sc_task as closed?I found an out-of-the-box (OOB) Bu...
Email notification not sent when only 'Assigned to' changes.
I have the following notification configured .. This works fine when an incident is escalated to Tier Three and both the 'assigned to' and 'assignment group' have changed (for instance, from Jane Doe in Tier One to John Doe in Tier Three). However, i...
Resolved! this filter query cannot be edited
everyone I'm in trouble.If you have a solution, please let me know. <What I am having trouble withI have prepared a module to display an incident table with filters set.I have also set up a view.After setting up the view, I tried to display the modul...
Field value is value empty then display assignment group list on assigned group field
Hi All, on the case form i had a custom field name - “entitlement (Reference field)” and “assignment group” (reference field to sys_user_groups) field on the form below something need to implementif entitlement on the case form is empty. Then in the...
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