Hi All,I have a list collector where it is refering to another table but when i select the values form list collected it is not giving the value that i want. Please find the below screenshot.in the above screen shot basically i need to get the domain...
Hi Team, We are having a requirement to automate the email notification, The email should not go from generic mailbox , as people usually ignore to read generic emails.Email should be triggered from specific DL (this can be shared by the team)Mailbox...
I have completed CSA/ CAD and CIS- ITSM and ITIL V 4 are in my piepline...Can anyone suggest what else certifications I should go for. I am working as Techno- Functional Manager in ITSM Track.
Hello AllI need to get a message to appear when users want to create a change which is less than 7 days in time. So the idea is, when the user select a planned start date that is <7 days, a message would appear in the SOW Change form stating that '' ...
Hi Team, while working with ATF testing I am facing the issue in the 2nd step which is ' Open the form' form is incident, following error is showing :- This step failed because the client error 'SyntaxError: "undefined" is not valid JSON' was detecte...
Hi all,I have successfully configured:Group TemplateEscalation Policy TemplateContact Preference TemplateOnCall Group Preferences However, I am unable to assign a member to a shift due to an empty list of available members. Any idea? Thanks!
I completed the integration with Tenable, and the issue I am experiencing is pagination. So the scenario is that it has a limit of 300 records, so the first call sends 300 records, but we need to do a loop to return all of them.In this case, I'll exp...
HiWhen i searched any catlog item or record producer and open it, It will open the item form view (sc_cat_item) record. how to fix it @Allen Andreas @Pradeep Sharma @Sandeep Dutta @Anurag Tripathi @Mark Roethof
Hello Team, I try to provide survey link on to the resolved notification (Both RITM and Incident), I have created below mail script but it's not working. could you please help. var link = new AssessmentUtils().getAssessmentInstanceURL("current.sys_id...
Hello All,I need to setup a two way integration with SAP GRC.1st use case i am creating a ticket in sap using soap outbound but i need to use (SSL Client Certificate authentication.)_Mutual authentication.I am new for this do you have any idea how to...
All instances are down & ServiceNow Support is down - who to call?
Hello all, I am looking for the documentation on the impact of tables and ACLs of this integration:https://docs.servicenow.com/bundle/washingtondc-it-service-management/page/product/change-management/concept/change-mgmt-integ-wth-SAM.html Anyon...
I created a workflow in Flow that runs when a new request item has been created. I had an email action within the flow that needed some wording to be updated but now existing flows associated with a RITM show an error message "Asset not found". Is ...
Hi , I have a requirement to create sla definitions. Requirement :1 . For "testing" catalog item , there is a variable called category. Based on the category sla will be created. It means different sla durations for different categories. When catego...
Hi experts, I need your help, I want to add a UI Action button on the Incident form that, when clicked, will open a URL in a dialog window on the same form. How can I achieve this?