Project Module
Hi All, Can we grant access to Project module without ITIL role?
Forum Posts
Updating stage of RITMN using API
I am not able to update the stage of the RITM using API explorer. Other fields on RITM are getting updated except stage. Quick help will be appreciated.
Translations knowledge articles
Hi All,As per the below images i am not able to see the translation getting an errorCan someone help me this
Risk Assessment calculation
In the change request, when the user clicks on risk assessment, it will show one question connected with two choices. Based on the choice decision, a set of questions will populate, and based on those choices, risk will be calculated. Note: When a us...
Resolved! Create report. table- sn_ap_cm_ap_case(invoice case management)
Query Categorization Rate. Percentage of queries categorized by type (e.g., invoice discrepancies, payment issues).
How to add button in notification
Hi Team, I would like to seek assistance in adding a button to a notification. The goal is for this button, when clicked, to automatically update the status of the request item to "closed" and "complete." If anyone has experience with this type of re...
About knowledge management process
I'm not entirely clear about what this diagram is illustrating from Now Learning platform. Is it suggesting that while an article has been published within the workflow, its confidence level in knowledge management remains at "Not Validated"? That se...
password validator is not defined
Hi Team, I am using password validation script for one of the catalog item using script include but getting error : ReferenceError: PasswordValidator is not defined. Script include var PasswordValidator = Class.create();PasswordValidator.prototype = ...
Resolved! Report creation.
Staff Productivity Rate.Average number of queries handled per team member during a specific period.
Resolved! Populate the Unused catalog items into a variable
Hi Everyone, I created a script include to the pull data of "Catalog Items without Recent RITM's requested from past six months" on to a variable. But script is not working can someone help me on this please. var CatalogItemsWithoutRecentRITM = Cla...
Resolved! Populate field outside MRVS with a total sum of fields inside MRVS
Hello Community, I want to populate a field called total sum on a record producer form with a total sum of the fields inside an MRVS. I was able to achieve this using an onSubmit catalog client script, but it only populates the data when user submits...
GlideDialogWindow.get().destroy(); not working in Agent Workspace
Hi , i used this function in UI Page, but GlideDialogWindow.get().destroy(); function not working in Agent Workspace. how to kill dialogue box when we click on Cancel button UI PAge: HTML: <g:dialog_buttons_ok_cancel ok="return validateComments()...
The Field changes in Activity Stream for RITM tickets creates duplicate record
Hi guys! Good day! Can someone please help me in finding the solution with our issue regarding our RITM records?Whenever we closed our RITM, it creates duplicate records of CLOSED COMPLETE State in the Activity Stream I checked our flow and I can co...
Adding multiple SLA's
Hi all!Recently, a decision was made to apply new SLA times to our service catalog items. This means there are 100+ catalog items that now need a new SLA to be applied to them. What would be the best way to go about adding these SLA's? Do I add each ...
What do I need to do to connect Snow and PagerDuty?
What do I need to do to connect Snow and PagerDuty?I want to send a notification from PagerDuty about a ticket created in Snow. (Call on-call member)