Resolved! Dates showing as #################### in Excel Export
Has anyone encountered an issue (and how to resolve) where open/close/updated dates from cases are showing as #################### in an Excel export rather than as the date and time?
Forum Posts
Export excel data from ServiceNow to the external servers
Hi, I have a requirement like I need to export the data from ServiceNow to the external servers.For this I created an export set and export the data to the Mid server. But from the Mid server to the external server(Out side of ServiceNow) how to exp...
Label variable in RITM is appearing as mandatory.
Hi All, I have created a variable of type Label for a catalog item to display some instruction, but this variable is appearing mandatory on RITM page due to which we can't change CI. It is throwing error (The mandatory fields are not filled) on RITM ...
VTB - When I click on SCTASK0010990 Link it should open in the new window
Hii, Req: In the left navigation go to the Visual Task Board after opening any board and when I go on the cart view then click on the SCTASK0010990 link it should open in the new tab. Rather than opening it as given in the 2 screenshotkindly help me ...
Resolved! Search on Two Columns with Reference Field Variable
Hi, There is a reference field named as 'Asset' in my change form. When we click on search icon we have below columns. Right now we can able to search based on column 'Name'. I want a user can able to search the asset directly by typing i...
Unable to Attach Files to Catalog Item
We have a new hire form that sometimes requires a file to be attached and have been using the form for years.Recently we have had a couple of users that are no longer able to attach files but were able to attach in the past.Any suggestions would be g...
Add Additional Assigned To resources to a catalog task
I have a request to add additional Assigned To resources to a Catalog Task in a workflow.What is the best was to achieve this?
Inbound action create incident (forwarded) need to set caller id from user who forwarded it first
I have a requirement to create an incident from a forwarded email which has been forwarded twice. It needs to set the caller field to the original user who forwarded it. Email address of user is the user id. I've tried a few permutations but not work...
How to locate metadata description (ie. Hint field) of fields in ServiceNow tables?
Hello ServiceNow Community, I just completed building a database view that joins five SPM tables together. My customer asked if I could create a data dictionary for the view. I noticed that certain fields have metadata descriptions that appear when y...
Bulk Extract of Incidemts
HI, Is there a way to bulk extract incidents to individual PDFs, when I extract it only returns the list of incidents and not the content. thanks, alex
Servicenow instance Banner should always be present.
Hello ServiceNow Community,We have a requirement regarding the visibility of the instance banner in our SN instance. According to a recent story, the instance banner should always be present. However, we’ve noticed that when a record is opened, eithe...
How On-Call Schedule will be used
We have a team ITSD they manage call via MS teams and Manage tickets via ServiceNow. How can we levarage the On-Call schedule feature in the ServiceNow. In the Service Desk, Each shift we have 7 members. I created shift and roaster, Now I can see t...
Delegate Feature for Approvers - Licensing Question
Hello, I have been using the Delegate feature in my Prod instance. When someone on the company goes on leave I just need to create the Delegate Record and all the approvals will go to the specified person. I do have a License to be an approver (appro...
Change Models are not visible in Service Operations Workspace
Hi, I've created a new Change Models but these change models aren't visible on Service Operations Workspace when creating a new Change Request. But it does show when trying to search for the name of the Model. Did I miss something?Thanks
Workflow notification: Variable selected incident numbers in list collector sent to group manager
Workflow notification: Variable selected incident numbers in list collector sent to group manager. I am trying to add the recipe into email address based on incident assignment groups manager.Can you please let me know if you have any solution?
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