What is the best practices on reopening Service Request?Today in our org, we ask to reopen a new request if the old request is not fulfilled as per expectation but users are complaining that they have to again wait for a long time to fulfil get their...
I want to edit $knowledge.do page? or Where I can find $knowledge.do page to make some customization?Please reply its urgent.
There are two parallel tasks if firstone / second one any of the task get closed incomplete. then ritm should get closed incomplete . I have tried the below . but only for one task it is working fine for another one it is not closing ritm
I have created (2) flows with Flow Designer: 1) to query unapproved RITMs from the sysapproval_approver table, and 2) to query unassigned tasks from the sc_task table. For #1, I send notifications to approvers/groups who are late in approving their R...
Hi All,I'm creating new Choices(sys_choice) tableTable: Incident Element: UrgencyLabel and Value as well. I'm having trouble with the update set capture the information.It captures as "Action: DELETE".I've attached the screenshot for reference.Someon...
Requirement was to create a label and it should look red in color. Solution : create a Rich text label variable type and enter the text into html field where you can select the color of the text or make it bolder or different font.
Looked here on community, using the following in the on-submit client script should work is what it says: if (this.document.getElementsByClassName('get-attachment').length == 0 ) { alert('kindly attach document.'); return false;} But it seems t...
Hi All,Even though I have added "Change" filed on Personalize list. it is not visible over a list view in conflict tab on change form.It would be a great help if anyone suggest me what was exact cause of this issue.
Hi Everyone, We have recently upgraded to the “Xanadu” version. After the migration, I noticed that when creating a new flow or subflow, the Application field defaults to “Access Analyzer.” While other options are available, the “Global” option is m...
Hi , I have a requirement to create a Request using catalog Item when CI status changed (Automatic creation of REQ) , I can use the trigger condition on flow designer to trigger from cmdb table and using Create Request Item action to trigger the cata...
Hi guys! I just want to ask, if there's a limit for number of users who will get the email notification for the group? We have this group with 25 members, however, when we checked the email logs, only 20 users are getting the email notification. We c...
Dear Team, I have created a flow in flow designer for one of the catalog item and when i raise the request then that flow runs but when I click on flow context then it throw bellow error. "There was an error loading the execution details for this flo...
Hi I am not able to capture Available for of Quick links in ServiceNow in Updateset. I added explicitly to the updateset also. Its capturing only quick links not available for.
Hi all,I have a requirement where I have to get the specific comment from RITM to catalog task that is created after approval.I am handling it from the flow but it is not working as expected. I have to only get the comment that starts a particular s...
