Users unable to modify fields on Standard Change Proposal

[kevinthury]

Our users (w/ itil & change_coordinator roles) are unable to modify the Implementation Plan, Backout Plan, and Test Plan fields when proposing a Standard Change Template.  The fields are visible, but read only as seen in the image below.  

I did review our Standard Change Properties, made some adjustments where it seemed appropriate (ie "List of fields that cannot be altered on a Change Request created from a Standard Change Template") but did not have any luck.  

Any ideas what could be causing this?

[Michael Fry1]

Under Standard Change properties, are they listed under the Read only fields?

[kevinthury]

Yes.  They are listed under the Read Only Fields on the Properties screen.  I did remove them as a test, but had no luck.  I understand that value to indicate those are read only at the point where the Standard Change Template becomes a CHG record.  

[Michael Fry1]

Sorry, should be listed under Restricted Change Request values (List of Change Request value fields that a user cannot specify via the 'Propose a New Standard Change template' or 'Modify a Standard Change template' record producer)

[kevinthury]

The fields in question are NOT listed under the Restrict Change Request Value section.

Furthermore, admins and change_managers are able to edit the test_plan, implementation_plan, and backout_plan fields when completing the Standard Change Proposal.  This needs to be opened uup to itil and/or change_coordinator roles.