using a form to trigger rest message to Dell
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05-08-2024 06:27 AM
hi experts.
i have created a Rest message template. i was wondering how can i create a button on the incident form that will take the serial number of the machine and open a form to intake some of the values for the rest message and submit to Dell using the rest message
<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:ser="http://ph.services.dell.com/Server/"> <soapenv:Header /> <soapenv:Body> <ser:AlertRequest> <SourceHeader> <ClientId>${ClientId}</ClientId> <ClientType>${ClientType}</ClientType> <ClientHostName>${ClientHostName}</ClientHostName> <ClientIPAddress>${ClientIPAddress}</ClientIPAddress> <GuId>${GuId}</GuId> <ClientVersion>${ClientVersion}</ClientVersion> <RequestId>${RequestId}</RequestId> </SourceHeader> <CustomerHeader> <CompanyName>${CompanyName}</CompanyName> <CountryCodeISO>${CountryCodeISO}</CountryCodeISO> <EmailOptIn>${EmailOptIn}</EmailOptIn> <PrimaryContact> <FirstName>${FirstName}</FirstName> <LastName>${LastName}</LastName> <Country>${Country}</Country> <TimeZone>${TimeZone}</TimeZone> <PhoneNumber1>${PhoneNumber1}</PhoneNumber1> <EmailAddress>${EmailAddress}</EmailAddress> <PreferContactMethod>${PreferContactMethod}</PreferContactMethod> <PreferContactTimeframe>${PreferContactTimeframe}</PreferContactTimeframe> <PreferLanguage>${PreferLanguage}</PreferLanguage> </PrimaryContact> </CustomerHeader> <AlertData> <EventId>2</EventId> <TrapId>0</TrapId> <EventSource>Server</EventSource> <Severity>3</Severity> <Message>${Message}</Message> <Timestamp>2024-05-03T13:30:00+0200</Timestamp> <ServiceTag>APITG05</ServiceTag> <PartSerialNo></PartSerialNo> <FileToken></FileToken> <AgentSource></AgentSource> <DeviceName></DeviceName> <DeviceIP></DeviceIP> <DeviceModel></DeviceModel> <DeviceType></DeviceType> <OS></OS> <DiagnosticsOptIn></DiagnosticsOptIn> <CaseSeverity>Medium</CaseSeverity> <Code></Code> <RecommendationId></RecommendationId> </AlertData> <WebCaseOperation> <Operation>ALERTS</Operation> </WebCaseOperation> </ser:AlertRequest> </soapenv:Body> </soapenv:Envelope>
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Incident Management
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05-09-2024 06:17 AM
i think Integration hub is easier for this job but PID does not have access to that . so needed a simpler method to show case this.