Using playbook for service desk agents

[RupalP920609869]

Hello All,

I have added Playbook tab in my workspace on sc_req_item table, i have created playbook wherein trigger condition I mentioned is on create/update of sc_Req_item and item is "ABC". 

Issue:
Primarily i created flows using flow designer to take approvals,  create tasks and then end the flow. Now I want to perform the similar steps but not using flow designer but by using Playbook. When I checked the "Include all automation assests", i was able to select the actions available in flow designer, but after configuring the activity get catalog variable. Iam not able to see the variables

Is there any solution for this Playbook issue?

[RupalP920609869]

can I individually raise a case via now learning<help center?
Or is there any other way too? Actually, I have never raised a case for such issue before @Hanna_G 

[Hanna_G]

Do you have access to your organisations ServiceNow Support? You will need to log onto there to raise a case. Here is an explanation: ServiceNow Customer Support - Support and Troubleshooting