Using same Categories & Subcategories for Incident and Service Requests in Servicenow
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02-18-2022 09:40 AM
I have created few category and subcategory in Snow for incident. i want to user same category and subcategory in Service request as well.
Please let me know the steps to configure the category and subcategory in Snow
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02-23-2022 03:20 AM
Hi Abhishek
Just circling back on this. Did you see my response and implement as advised?
To help others, please mark correct and/or helpful.
Thanks,
Robbie