We're rolling out ITSM/ITIL and the ServiceNow platform for the first time. The company would prefer to not use the name "ServiceNow" to refer to the system / webpage with our end-users (note - I'm not looking for guidance around the URL). I'm cu...
Does anyone have any guidelines that you use on determining when a Major Problem is really a Major Problem?
isMobile is working for Mobile UI only not for Mobile app. Is there is anything for Mobile app so that system should understand the person login through app.I have written ACL on incident table for Create operation, "New" button will be available whe...
Hi,One of my client has a requirement of onDemand push of approved software's using silent install with SCCM.I am not aware of how to add machine name to SCCM collection for said software to be pushed.Anyone who has impmented similar requirement in t...
Hello,We have an Wrapper Function with GlideRecord Query called within a For loop. The GlideRecord Query executes for the first time. However, for subsequent iterations .next(), .has next() returns false.Any suggestion on using a GlideRecord Query wi...
Hi EveryoneI have a requirement on relationships between a CI and a change request. We have a CI field on the change form and also have a related list with affected CIs as shown in the screenshots below. Now when I open the CI record for "Integration...
My company is new to ServiceNow. We currently use Logon ID Request forms (New, Change and Delete) to handle account and access requests. We now look at these requests as a bundle of services but are struggling to translate them from forms to Serv...
Currently our system sends an email to the customer when their Incident is resolved and another when it is closed . With the Incident management rules we have, once an Incident is closed, it stays closed. The user has 48 hours when it goes to resolve...
Hi Team,I have a requirement that when an incident state is changed to resolved an email is to be sent to caller.For that I have created a email notification with condition defined in when to run.I have formatted the body and all.Now when caller clic...
We are getting ready to migrate to Knowledge V3 and use Service Portal. I understand that in ServiceNow (not the service portal environment), Knowledge can be configured so that multiple knowledge bases can be created with different user criteria s...
We are planning an upgrade to Geneva and were reviewing the Upgrade Best Practice documentation. It says to look at log file sizeto check for excessively large log files. However I do not see a file size on the System Logs > System Log > Erro...
I have added the tree picker attribute to the Location field of the software license form. I am only seeing the lowest level of the hierarchy, even though there is a parent child relationship. This is the hierarchy that gets displayed:If I take o...
Hello. I have to set up a catalog of services so that it is visible only to Brazil's users.I am using the following script: var g = new GlideRecord ( ' sys_user ');gr.addQuery ( 'country ', ' BR ');gr.addActiveQuery ();gr.query ();gr.next (); A...
Attached is an example of what i am trying to do.We have a stockroom at a warehouse that ships certain assets to our stores, but each time they ship the asset out, the asset is automatically set to "In Stock", "Reserved" to "Generic Stockroom. All th...
We have a model that was created incorrectly as consumables. It should have been a hardware model. Can you suggest how best to convert these consumables into hardware assets?Teresa