Resolved! How to write filters in reference qualifier for catalog variables( eg.lookup multiple choice) .
Please anyone give me some examples and explain the logic behind them
Forum Posts
Resolved! I am not able to update the Icon or Picture on a record producer catalog item
I took an existing record producer (used for a particular standard change); did an insert & save; then added some variables and a template; saved the record with new name. Now, when I open the new record producer, I don't have the update/delete links...
Resolved! My instance seems to be missing key roles such as: sn_incident_read
How to find/ access missing roles: My instance seems to be missing key roles such as: sn_incident_read & sn_problem_read. Has anyone seen this before and what can be done to fix it these are critical for the Business stakeholder role. Per: https:/...
Resolved! Populate the watch list field from a variable that is on every catalog item
I have a variable set with a field of "requested_for" on every catalog item. I need that field to be copied to the watch list so that the requested for can receive email notifications. I've seen some articles on this subject but none really seem to ...
Resolved! SLA : difference between 'Actual time left ' and 'Business time left'
Hi, Do you know the difference between 'Actual time left ' and 'Business time left' . The SLA is 10 days, I set the duration to 80H . Thanks for help.
Resolved! How to convert Long integer to Date/Time field type
Hi, I want to convert a long integer to Date/time. In LDAP I have a field called accountexpires. The field type is long Integer. In the User table, I have field called End Date. The field type is Date/Time. I want to map accountexpires with En...
Service Portal KB article does not show the images for End users
created 2m ago in Service Management Hi Community Service Portal KB article does not show the images for End users but as a admin i'm able to see the icons in KB page if anyone had an idea about how to fix appreciated. Attached images with...
Agent workspace hide activity streams tab
Hi, I need to hide the agent workspace activity streams tab, so you have an idea? Thanks
Resolved! Change Calendar Visible to Public Users
Hi All,I have been trying to make the change calendar visible to all users via the Public role. I can get this to work by setting the Change Request [change_request] -- None -- as read only to the Public role and this I can see works as expected. But...
Compare Due date with Current Date
Hi, Can some one help me my script is correct or Not How to Compare Due date with Current Date, if both dates match then set field value. billinglineitems(); function billinglineitems() {var gr = new GlideRecord('u_billing_milestone');gr.addQuery('u...
Resolved! Can I roll back a clone to restore changes in update sets?
I just cloned from production to our dev instance and lost the contents of three completed update sets, even though I excluded the sys_update_set table and created a data preserver for it. I had planned to move those update sets to production before ...
Resolved! Close Service Catalog Task via Email
Hi Everyone,I'm trying to automatically close a service catalog task based on and end user clicking on a link in an automatically-sent email. Here's the inbound action script that I'm trying to use:closeUserAcceptanceTask(); function closeUs...
Resolved! Allow the user to edit reports directly from dashboard
Hi, We have a dashboard and multiple reports created by a user who is going to leave the business very soon, so we need to allow his replacement to manage the dashboard and reports he created, so made the replacement as the dashboard owner and share...
Can we set a password to PDF/EXCEL using Script
I have a requirement. On an incident form, i need a UI action button.If Someone clicks on that button, the current record should be download in PDF/Excel Format with password protection. Remember that Password protection is the Priority. Can we achie...
Resolved! Scheduled Job to check records with a date and create a TASK
We have a custom table that holds our user on boarding and off boarding details. One of the fields we have is called 'last day of duty'. This gets populated on a users resignation/contract end date. I'm trying to write a script for a scheduled job t...
