Hi, I have a variable (type = CheckBox) that when it is checked, I do not want the attachments on the SC item to be mandatory, otherwise if the CheckBox is not checked, it should be mandatory. I can't figure out how to achieve this. Can someone provi...
Hi All, I have created a normal change workflow which gets attached on a specific condition once a change is created. this is working perfect when change is directly created. But when a change is created from an incident it is attaching the default N...
Hi All, I want to make the related field "Config admin group"(reference field) under the "Configuration item" hyperlink. When I click on that link it should redirect to the "on-call schedule" page for that particular group as well as for the current ...
Hi All, How to send email notification to recipient lists when publication is published. Only this notification is triggering, who all under recipients lists its trigger to them. Could You please help me. Thank You, Sai.
Hi, I want to get the PDF file of a workflow. Is there a way to extract it from the workflow editor or with any external tool or plugin integration into ServiceNOW? Thanks, Gowtham
Greetings everyone, I am having issues with playback of multiple embedded videos from a Microsoft article in our internal knowledge base. It tries to load the video and ends up showing a black box. Below you will find the Microsoft article I am tryin...
Hello, I need a bit of help with the testing of Inbound Email Actions. The OOTB inbound action named Create Incident (Forwarded) was edited by me and I created a script which looks like this: if(email.direct.indexOf('xxxx@service-now.com') >= 0) {...
Hi All, I kindly request you to provide me with the test case examples or scenarios for knowledge management process. Please do the needful. Thanks and Regards Vinay P
Hi All, Is there an option to extract a published workflow in PDF format. Please let me know. Regards, Sreedhar
Hello All, I created a report and shared it to everyone with ITIL role. But when I impersonated any ITIL user, I see SAVE button is grayed out. Is there a way to provide them update access as well. Thanks, Pooja
Hi Team, Good Day!! I need a background script for changing a field (Task type) value (from Test to Post-Work). We dont have field value in numbers as like in Incident.Attached the screenshots. Please check . the script is not working as it takes ...
Is there a reason work notes are visible to the end-user? How can we fix this on our end? We only want the stores to receive the additional comments not the internal work notes.
Hi Team, I would like to understand the difference between Catalog item and Order guide. Thanks, Anand Kumar.
I am querying the sys_choice table to get the list of all the categories in the Server side script and passing those values in an array to the HTML side. I am creating check boxes for each categories. Below is my HTML side code: <div><!-- your widget...
Hi, I need to add a UI action "Send email" in the kb_knowledge table. On click of the UI action, a pop up should display asking for an email address. On entering the email address, it should export the knowledge article to pdf and send an email as an...
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