When the state = resolved i have a business rule that is running and setting the resolved by field to the user. I need it to also get the date and time when it was resolved. Then after it gets the date i need to set the field "closed" to 2 days after...
Hi, I'm having an issue where I am trying to create an if-else statement in Record Producers against a multiple-choice, to be seen in an Incident ticket's short description field. Even though I select option two, it displays the variable for option 1...
'undefined' value is populating on string fields when they are copied from other records. When the record producer related to purchase request catalog item is submitted from the portal, the 'undefined' is not seen. But when the record is submitted fr...
Hi all we are using glideencrypter for encrypting the data again we are using the decrypt method for decrypting the same data. It is working fine for combination of text and some special characters but while using with " and / special characters we a...
Hello fellow NOWers, I am stuck in a point where I have a workaround but wanted to try if somebody has an answer for this. Ask is to show a Task related list under User record to list the Incidents and RITMs raised by him ONLY. However, OOB relatio...
Hi We have a requirement to redirect to a new tab/ Window from UI action without using Client script.We have tried using 'window.open(url, '_blank');' but the page isnt loading from the current page. Thanks Glenn
My requirement is to send a broadcast message on agent app i.e the users in agent app should be sent a broadcast message like the call is at 9:00pm Please Help
Hi, There are a lot of information (and steps) on how to audit tables, records, attachments, etc, but what I need to know is how to turn audit on to see which user has deleted an attachment from, for example, an Incident ticket. I have tested this by...
We are currently using Discovery to manage inventory. However I noticed that there are a couple of different devices with the same IP address and this is happening for multiple IP addresses, they have multiple records related to the address. How does...
Hi,I have created a process flow for the Incident table but this only relates to an certain categories of incident.Does anyone know if there is anyway that I can Display/Hide the process flow. I was hoping to do this by UI Polilcy but it does not app...
Hi Team, I want to form JSON payload for an incident record with all field names and their values . Kindly help me with any ideas. Thanks
Hi Guys,Let me know how to get mandatory approvals from two people in a workflow and until the two of them approve, it should be 'Requested' and once both of them approve then only it should be 'No longer required'. If the first person has approved, ...
I tried the code: current.sysapproval.comments = "Please provide Approval for "; but I get the error "illegal access to getter method getmessage in class org.mozilla.javascript.rhino exception" Any thoughts? I don't want to do a BR .
How to delete records? and which table. Because I'm not find any table..
Hey All,I have a bar graph sorted by the classification of the assignment group. I went to the Chart Colors module in Reports and updated each value from the element of classification.However, when I run the report the colors are associated with the ...
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