ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

How to "flag" a task that needs attention

Hello, I am looking for a way to allow fulfillers to "flag" problematic sc tasks. I dont know if there are any OOB ways to do this or not, but i wanted to see if anyone had any suggestions on the best way to do this.  They just want to be able to som...

Bruler1230 by Tera Expert
  • 2543 Views
  • 3 replies
  • 3 helpfuls

Resolved! What is fulfiller UI?

 What is fullfiller UI?  I read below link of document , but i can't understand fulfiller UI. https://docs.servicenow.com/bundle/newyork-servicenow-platform/page/administer/workspace/task/configure-agent-chat.html Thank you.

What are the plugins for ITSM Professional Suite

Does anyone know what the plugins are for ITSM Professional.  My company has plans to upgrade to ITSM Professional in the start of 2020 but we would like to have that enabled in our sub-prod instances before hand to get a better understanding of the ...

JR Guieb by Tera Expert
  • 7198 Views
  • 6 replies
  • 2 helpfuls

Resolved! Assignment Lookup Rules and Assignment Rules

When we implemented ServiceNow we built a custom routing table and implemented rules on our Incident Form that check for the correct routing groups, etc.   Over time that table has become large and difficult to maintain and we have been looking to go...

Resolved! Catalog item variable's background color on RITM and Task

Hey peeps, I am trying to change a catalog item variable's bg color on RITM and Task. My business case is: I have a catalog variable X on RITM (which is readonly) and other variable Y which is entered by user (on RITM). If value(X != Y), then Y's bg ...

S_53 by Kilo Guru
  • 3403 Views
  • 4 replies
  • 4 helpfuls

Error In Background Script - Data Policy Exception!

Hello All, This is my Background Script :  var incste = new GlideRecord ('incident');incste.addQuery('number','INC002796596');incste.query();gs.log(incste.getRowCount());if(incste.next()){ incste.state=7; incste.autoSysFields(false); incste.setWorkfl...

jaisankar by Mega Contributor
  • 2023 Views
  • 3 replies
  • 0 helpfuls

Resolved! Data Sources File retrieval method : Attachment

I tried Test Load in Data Source in 2 of my instance ie one in my company developer instance(CDI) and other on my Personal instance(PDI). Both of them are in Kingston Patch 9 version. When i tried to load test value from XML in my PDI its getting suc...

caas by Tera Expert
  • 2451 Views
  • 6 replies
  • 0 helpfuls

LDAP Connection time out

Dear community, We have implemented LDAP authentication with read-only domain controler. At first, we had the problem that whenever the user tried to log in with the windows credentials the error "Could not find a valid certificate" appeared. After m...

Julija by Tera Contributor
  • 2038 Views
  • 1 replies
  • 0 helpfuls

How to make UI macro fields read only in the variable editor?

Hi Everyone I was trying to make a variable of type UI Macro Read Only in the 'Variables Editor' of Requested Item Form but i couldn't find any solution.If any of you has tried the same and found a solution please let me know.  Can any one suggest ho...

Sana10 by Kilo Contributor
  • 1215 Views
  • 2 replies
  • 0 helpfuls