Hi Experts, For implementing "Incident Communication Management" (ICM), Twilio account is necessary to prepare bridge calls and sending bulk SMS's. But, this Twilio is paid account. Is it possible to implement "Incident Communications Management" wi...
On the Computer Table (cmdb_ci_computer) ServiceNow created an extra field "OS Domain". On the CMDB-Base table (cmdb_ci) there is already the field "DNS Domain". Is there a reason why the field "OS Domain" was explicitly created on the Computer Table...
Hi All i'm trying to write a client script for a catalog item to populate a reference field, based on another reference field. Basically i want to take the selected user in the u_requested_for field, look up their computer from the cmdb_ci_computer t...
I'm ordering a catalog item using one of the methods in Service Catalog API (Buy Item), but in return i'm getting cart_id, instead of request number if two step checkout is enabled. Please suggest me any other API call that can used to get the reques...
Hello, I am looking for an easy way to autopopulate a users email whenever the user name is selected from a reference field (sys_user table). Is there an easy way to do this? Any suggestions are appreciated. Thanks
I tried to write a script to display error message if any fields are empty on submitting catalog item. function onSubmit() { if( g_form.getDisplayBox('company').value ==" '' || g_form.getDisplayBox('size').value ==" '' ) { g_form.addErrorMessage('Ple...
Hi, I am trying to add extra information into the approval requests that are generated by our workflows. I am trying to add the Summary of requested items and the Comments through the Catalog Approval Request notification running on the ayaapproval_a...
Hi, I need to create a database view that will show all the applications, servers with middleware relationships. For this exercise I've added some views on the respective tables to pull the applications, middlewares, servers. But here comes an issue,...
Hello guys, I'm having an issue with the ATF, the catalog items that we are using in our company have a 'Submit' button instead of the default 'Order now' button, so this is causing my ATF tests to fail with a 'Order now button not found' error. I've...
Hi Guys, I am trying to hide the "New" button on the reference look up pop up window based a condition. This popup is coming from the related list column reference look. In order to do that, I have created a new UI action of action name "sysverb_new...
ver. London I have a List Collector on a catalog item. With settings: | Type specifications tab |List table [ A Table with a few items ] | Default Value tab |Variable attributes [ no_filter,glide_list ] I'm trying to do 2 things. Using an onChange c...
Per docs, its a "manual plugin install" from ServiceNow. Does that mean its also a premium license? Or does it come with a base ITSM purchase?
In a problem, we have a custom "Create Problem Task" button on the top. This creates a new Problem Task and fills in most fields with information from the Problem. At the bottom of the screen is the Problem Task List. This list also has a "New" butt...
Issue: In the event of any new ticket assigned to any group, it normally sends out the email notification to the group users. Our requirement is to send the same notification to a Shared Mailbox as well. Notification should go to all the users (from ...
Hi guys, we plan to use the CAB workbench soon and as such, on our change form we would like to know what is the best way for us to populate field 'CAB date' (a date field) with the date from the 'Meeting start time' (a date/time field) that is sel...
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