We are a medical device company and planning to start using ServiceNow change management. Our compliance folks tell me that we need to validate ServiceNow before we can do that, per FDA regs. In the past, when validating SaaS systems, we start with vendor documentation on how they validate the system before release. I assume that to be an internal QA function. I'm looking for information on where I can find documentation like that, or in the alternative how any other FDA regulated users have validated the system.
Thanks for any information you can provide.
John
Hope that helps.
:{)
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