variable information not populating

[suresh kaliappa]

Hi All,

My requirement is i need to bring all the variable information that user selected into description field with comma seperated values. Ex. let us assume in a catalog item there is variable A ,  Variable B and variable C. while submitting the request user answered to variable A and Variable B. so in the sc_req_item description field i need to populate those values by seperating commas.

I used the following script but it does not works. Sp tell me the way to approach this using business rule. 

var escArr = [];

    // Resolve List Collector values (Before BR compatible)

    if (current.variables.request_type) {

            escArr.push("Request Type=" + current.variables.request_type);

        }

if (current.variables.instance_name) {

            escArr.push("Request Type=" + current.variables.instance_name);

        }

    // ---------- SET DESCRIPTION ----------

    current.description = escArr.join(',');

[Aditya_hublikar]

Hello @suresh kaliappa ,

Your code is working in my PDI. I attached some screenshot please refer that .I used particular catalog item sys_id in my code , so that BR will run only for that Catalog item.

If this helps you then mark it as helpful and accept as solution.

Regards,

Aditya,

Technical Consultant

[Aditya_hublikar]

Hello @suresh kaliappa ,

If my response helps you then mark it as helpful and accept as solution.

Regards,

Aditya,

Technical Consultant

[yashkamde]

Hello @suresh kaliappa ,
Your solution is correct but quiet straightforward and not dynamic as it consider particular catalog item..
Instead of try this,

var escArr = [];
var grMtom = new GlideRecord('sc_item_option_mtom');
grMtom.addQuery('request_item', current.sys_id);
grMtom.query();

while (grMtom.next()) {
var grOpt = new GlideRecord('sc_item_option');
if (grOpt.get(grMtom.sc_item_option)) {
var label = grOpt.item_option_new.getDisplayValue(); // variable label
var value = grOpt.value; // user’s answer
if (value) {
escArr.push(label + '=' + value);
}
}
}

current.description = escArr.join(', ');

If you find this helpful mark as helpful..

[Ankur Bawiskar]

@suresh kaliappa 

it should work

Are you sure BR is configured correctly to trigger?

what debugging did you do from your side?

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏