Variables not visible in sc_task

[david_2508]

Hi,

I created an item with a properly workflow that works very well. The variables of the item encoded in the form appear correctly in the ritm and tasks.

In addition, I created a table and a related transform map in order to create ritm automatically after uploading Excel files. The variables also appear correctly in the ritm and the workflow also works well. However, the variables do not appear in the task or are integrated in the wrong task.

Can somebody help me about this issue, please ?

[david_2508]

Hi Kalai,

Sorry to disturb you once again about this issue.

I deleted and recreated the script of the transform map to include variables. It works fine now and variables appear well in tasks. I pushed the update set on the test environment and the result is also great. though on our production instance, only 5 of 13 variables appear in tasks. Nonetheless, the variables are well created in the requested item. Have you an idea to solve this problem, please?

Thanks a lot

Bewerkingen ongedaan maken

[Kalaiarasan Pus]

http://wiki.servicenow.com/index.php?title=Task_Activities#Catalog_Task

are these variables added in the workflow catalog task activity?

[david_2508]

Yes, all variables are included in the workflow task activity. Furthermore, there are 2 variables "mandatory question" that must be completed to the first task which are not visible. When I click on close complete, it is impossible to close the task and a pop-up message "missing field" appears on the screen.

[Kalaiarasan Pus]

do you have the checkbox checked for any of the ui policies which is hiding the field ?

Applies on Catalog Tasks ,Applies on Requested Items   etc????

[david_2508]

There is no UI policy to hide the variables in the tasks. I've only one on Catalog Task to hide mandatory questions on the form.

I appreciate your help, thank you very much.