Hello everyone,When the article state changes from Published to Draft / Review the previous version gets vanished from Knowledge Base. When the article is made to draft, the old version should be available to user until the new version gets updated.P...
Hi, I was creating a report using the sc_request_metric table, where I need to display details from the sc_task table, which are available only in the related list of that record. I mean, each request has corresponding child records (request tasks) ...
Hi Team, I would like to understand the dfference between Catalog item and record producer. And advantages, thanks, Anand Kumar.
Hi, I have a requirement where i need to sync newly created users together with their roles/groups from the past week (7 days) to lower instance, As of now i am thinking of a scheduled flow using ebonding to achieve the requirement so that it can be ...
Hi All, user should not select thedate before 90 days from the current date for example : today date is 15 oct 2025 than user should not select before 17 july or 16 july but he can select 10 aug 1 sept or future date also . this script is not worki...
For my catalog item, I have fields of type "Reference" pointing to the User table. By default, these fields display the user's name.I want to achieve the same visual layout as when impersonating a user — where the name is shown, and the email address...
When I run a report on the Demand table [dmn_demand] and select Stage as one of the columns, I see values such as 'Demand Draft' or 'Demand Approved' or 'Demand Screening'. However, when I export that report to Excel, the Stage only shows the value o...
t is possible to change the text color of the Impact, Priority, and Urgency fields when their values are set to 0 or 1, using Dictionary Style in ServiceNow.
how can we hide the "profile" in the service portal header name dropdown? in the upper right corner, you click on your name, a dropdown appears, one of the options is "profile". we want to hide that temporarily.
Hi,I created a Flow with this setup:Trigger: Personal Computer Created or Updated (cmdb_ci_pc_hardware)Look Up Records: Acknowledged = false, Assigned to ≠ empty, Send Handover Form = Yes, Assigned relative after 2 minutes agoAction: For each record ...
How can I access the Ref ID (that we receive in email body as "Ref:MSG....") using the SCTASK detail API ({instance}reporting.service-now.com/api/now/table/sc_task)?Use Case - We want to automate closing of the SCTASK ticket using email. We figured o...
I have a query regarding the Service Offering reference field on the Incident form.Beside this field, there is an alias search button that opens a popup (the Service Offering list view) to search for alias names.When I click this alias button and typ...
Looking for help on how to update the the RITM watch list from values from 2 variables on that Catalog Item.How best to accomplish this?Thank you.Rachel
Hi Everyone,I have used to below script to display Task categories(12 Category option) based Three Assignment group(Workforce Management - APAC,/EU/US) ,But other Task categories(20) are also not display to other Assignment groupsfunction onChange(...
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