Get a first look at what's coming. The Developer Passport Australia Release Preview kicks off March 12. Dive in! 

ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Resolved! How to Auto-Populate Fields in ServiceNow Mobile Input Forms

Autopopulate Fields in Mobile Input Form Key points covered:How to use Mobile Callable Script IncludesAutopopulating fields in Mobile Input FormUse Case:Populate default Assignment Group in of the Field in Mobile Input form. Steps to Implement:1. Cre...

mobile-image2.png mobile-image1.png mobile-image3.png

Knowledge articles

Guided Learning: ITSM fundamentalsHi, I can see that when we attach a knowledge article on tickets it gets attached to customer comments which is visible to the users. The End user articles visible to the users will definitely help them however the S...

Resolved! Technical error message on Virtual Agent for external user

Hello Team, I have created a flow for virtual agent to create complaint case, all the flow going well but when it come to creating the complaint case it is giving "Technical issue" error and ending up the chat case is not getting created. flow is wor...

Export functionality for form view

Hi Community, I know that we can remove the export option for tables list view. How to restrict or remove export option from form view? I can see end users can export form data in pdf format. Can we restrict/remove export option on form view as well?...

Are external URLS allowed in wiki style articles?

When I created an external url using these methods, none of the links open properly. *[http://community.service-now.com/ testing] * <a href="https://apple.co/4ivGgB3" target="_blank" rel="noopener noreferrer">Apple Platform Support</a> * <a href="htt...

amtvd27 by Kilo Contributor
  • 744 Views
  • 1 replies
  • 0 helpfuls

How to create a dynamic group of users?

Has anyone else run into the limitation that groups in ITSM Standard are always static? Right now, we have to manually add and remove users, which doesn’t scale well when people change departments, roles, or locations. Wouldn’t it be useful if groups...

Ali5 by Tera Contributor
  • 691 Views
  • 2 replies
  • 1 helpfuls

Auto create a problem if Major incident is resolved

Hello Everybody, The requirement is when a Major incident is resolved then automatically a Problem ticket. I created a BR to implement this but it is working sometime and sometimes not working.Please check the below script and let me know if any chan...

sattar3 by Tera Contributor
  • 957 Views
  • 6 replies
  • 0 helpfuls

Resolved! How to use reference field's preview record values in UI policy

Lets assume there are three variables.1. var_checkbox - true/false2. var_reference - fetches city locations3. var_selectbox - Several question choices. By default, variable is hidden.in a catalog item. When checkbox is true and reference's location's...

Kvb Kiran by Tera Expert
  • 1600 Views
  • 9 replies
  • 4 helpfuls