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Transform Map coalesce field

In a transform map for user table, there are 2 coalesce fields with an OR condition. If the source user_id is found in the user table, then update the record. If source user_id is not found, then check for source email. If source email is found in th...

SohamJ by Tera Contributor
  • 357 Views
  • 4 replies
  • 2 helpfuls

Resolved! How to delete an On-Call Calendar?

 â€ƒRelease Version: Xanadu I am trying to figure out how to delete two On-Call Calendars but the only information I can find is outdated and does not apply currently.     â€ƒ

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KNVAD by Tera Contributor
  • 1214 Views
  • 6 replies
  • 0 helpfuls

Issue with email received to email id

I see Email Account: ServiceNow SMTP in the instance is configured like below.There are few emails like below is received to our instance. How come our instance receives email as recipient email is not matching with From email in the Email Account?  ...

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Admin7267 by Kilo Sage
  • 337 Views
  • 3 replies
  • 1 helpfuls

Resolved! Creating a change request from problem

Hello I am at the stage of "Creating a change request from problem" in the ITSM simulator. When a change request is created from a problem record, the problem record should automatically move to a Pending change state. 1. Add the Problem State choice...

Matt34 by Tera Expert
  • 2039 Views
  • 8 replies
  • 5 helpfuls

Edit Group membership double click not working

Anybody else seeing an issue where when you try to edit group membership, double clicking on a user is not moving them to selected side? I'm on Utah and still using UI16. I noticed this issue after we upgraded.  

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Resolved! Metrics not woking for scooped applications

Hi Community,  i am trying to add a matrics for my custome created scope application(hotel booking request). i created the metrics and added in releated list of scoped application. still it is not working as expected.and i am in my custome applicatio...

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vits18735a0 by Tera Contributor
  • 603 Views
  • 3 replies
  • 1 helpfuls

Resolved! Forced encryption on attachments

 Since upgrade to Utah, all our attachments are being encrypted.  In Tokyo and before there was a checkbox here to choose to encrypt.  That is now gone and none is not the default option.ServiceNow support says this is OOB, but I can't believe this w...

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SLA warning Notification when incident reaches 75%

I created a notification on incident_sla db view to notify the assignee and assignment group manager when incident reaches 75% and state is not one of 'Resolved' or 'closed' these are the conditions Send when: Event fired Event name: sla.warning.parm...

rez4 by Kilo Guru
  • 1222 Views
  • 3 replies
  • 1 helpfuls

Resolved! 6 Quick Tips to Access Data Faster in ServiceNow

6 Quick Tips to Access Data Faster in ServiceNow 1. View All Tables sys_db_object_list.doLists all tables in the instance.Use filters like nameSTARTSWITHcmdb_ci for out of the box tables.Use filters like nameSTARTSWITHu_ for custom tables 2. Explore ...

Catalog item with a information page as a result?

Hi all. I'm wondering how a Catalog Item could be implemented so that after filling the form and clicking submit, the user is presented with a page containing some data or information related to the information they provided via the form. Any ideas h...

Ingimar by Tera Guru
  • 388 Views
  • 2 replies
  • 1 helpfuls