Hello all, I am attempting to setup a daily scheduled Mass Encryption of attachments since non-ITILs are restricted from the encryption module.I am able to successfully setup an Encryption Job but do not see the ability to set the frequency. See atta...
Hi everyone,I'm working on the Requested Item form (sc_req_item) and I need to make the following fields read-only:Requested ForRequest (REQ Number)Item (Catalog Item)The requirement is that users should not be able to modify these fields, but we sti...
Hi All, We are fetching a system properties and few other values in script include from ui action.I can see correct value populating from script include but in glide Ajax (from ui policy)it is coming as null. same code is working in other environment...
I have a requirement that whenever I add additional comments for an RITM record, each comment should send each email every time.Any help is appreciated.
Hello Community, How can I hide/show a particular related list for a certain group/user
Hi Community, We have a dedicated client-facing portal accessed through the URL format productionURL/clientprojectname. When we open this portal, it displays multiple widgets organized into separate sections, such as the blocks shown in the screensho...
Hi all, I have an issue where for one user he did something where now when he click on activity stream icon in form it opens up on the right side of the window and not redirects to the activity below, how do i fix this
Hi everyone,We’re experiencing an ongoing issue with Flow Designer , where multiple flows are stuck in In Progress or are not moving past an approval step.flow context of RITM also showing the error as you can see in the image.
In portal, I had a sentence.. when I clicked on it..a popUp needs to open ... in that I want to show some website.. ex: w3 schools website... so what should I need to write? HTML <div> <p ng-click="c.clck()">Click here to open Popup</p></div> Client...
Has anyone had an issue in SOW 6.1.4 where you cannot amend the destination URL even as an admin and I'm in the right Application Scope, the field just remains greyed out, been through the usual rules and policies etc but can't see any reason why. W...
I want to automatically populate Configuration Items (CIs) based on the appropriate CI classes, where each CI class is determined by the selected Subcategory. Kindly suggest the best approach or recommended solution for implementing this functionalit...
Hi everyone,I am working on a ServiceNow dashboard where I have multiple Interactive Filters. One of my filters is Product (Reference: cmdb_model) and I would like another interactive filter to depend on the value selected in the Product filter.Examp...
GETTING ERROR AS The 'Knowledge' section is in the sn-component-workspace-knowledge application and cannot be edited. The installed application 'sn-component-workspace-knowledge' is private. expected result: Add/Remove fields on SOW view for Knowle...
Hi everyone,I am working on a ServiceNow dashboard where I have multiple Interactive Filters. One of my filters is Product (Reference: cmdb_model) and I would like another interactive filter to depend on the value selected in the Product filter.Examp...
SpoilerHello Community, We have a requirement in ITSM where once an Incident record is moved to the Closed state, it should become read‑only for all users except Administrators. Currently, users can still update fields after closure, which is causing...