Change requests without sufficient lead time pose a greater risk to the environment and should be documented as such. Risk calculations should consider required lead times, as defined by the organization's change policy: - If lead time of 7 days is n...
Hello Team,After upgrading to the Zurich release, we are facing an issue in Automated Test Framework (ATF) while executing the “Open a New Form” step.The test fails with the following client error:Client error detected on the page being tested:uxc_fo...
Created a new record in language for system localization for Slovenian removes the option to select the language from user preference of Logged in User.
How to check if attachments are added to the catalog item before submitting the Request? Regards,Saranya
Hi everyone,In Service Operations Workspace CMDB, I only see categories like Applications, Servers, Databases, Devices, etc., instead of all CI classes in our CMDB.On what basis are these categories displayed? Is it based on the CMDB class hierarchy,...
Hi ServiceNow Community,I am looking for advice on implementing a solution in ServiceNow (Zurich release) to monitor and respond to user logins from overseas locations. Specifically, I would like to:Detect when a user logs into our ServiceNow instan...
I got a complaint from a user that the approval notification they get has changed and doesn't contain enough information like it did previously.I started to look through the email logs and can see there is a custom event that was created with a custo...
Hi Everyone,In Flow Designer, we usually use “Wait for Condition” or “Wait for Duration” to pause a flow until a certain condition is met or a specific time has passed.I wanted to know if there are any alternative approaches to wait for a condition i...
Hello ServiceNow Community,I am an IT Governance and Infrastructure professional with over 16 years of experience (ITIL 4, PRINCE2, and Lean Six Sigma Black Belt). My background includes managing large-scale mission-critical networks and cybersecurit...
Hi Team,Flow content not visible under Related links in "sc_request" form , but I have added custom Flow on "sc_request table", at the same time Flow also not working properly, my Flow has to Go for Approval once Approver approved then only it should...
Hi Everyone,I have a requirement where a user submits a request through a Catalog Item (for example, requesting software installation).Current ProcessThe requester fills some initial variables in the Catalog Item form and submits the request.After su...
Hi everyone,I am trying to show the Chat summary field on the Interaction record, but it is not visible even after adding it to the form.What I’ve done so far:Table: interactionI added the Chat summary field to the Form Layout for the specific view I...
Hello, this is probably really simple but I usually do a quick and dirty GlideRecord Script but thought I'd do it in Flow Designer.I want to add the last work note to the parent enhancement table, this works for the most part it shows the number and ...
Hi,I am writing a server-side script in the Change module to complete the Risk Assessment using ATF.When I tried to pass the sys_id from the Click a UI Action step (where the Change record is created), I received the error: "Change record not returne...
Hi experts, How do I specify that attachments should be included in an email sending action in Flow Editor? There's no option visible.Thanks for your recommendations!