Vendor access and licenses

[sbolton]

I am looking at customizing a manufacturing incident module so vendors can log in and review their incident and comment directly into the incident.   I do not want to use a ton of licenses, is there a way to allow vendor access without using a license.   The only kicker is they would be modifying 2-4 fields inside the record.   My understanding is if fields are modified that requires a process (ITIL) license.

[cbweiner]

This does not directly answer your question, but I believe most customers are licensed by roled users, meaning that if a user is assigned any role then that person will consume a license.   However, your contract may be structured differently.   Your best bet would be to contact your account representative for clarification.

[staceyrocheleau]

You can give them a self-service view like using the service portal. Allow them to update fields via the portal and they can be treated like an end user rather than a licensed user with a role.