Report on change
i need a report which show total time a change was in from new state to review state vs time it was on Hold
Forum Posts
2 step checkout
Hello,I have turned on 2 step checkout - so my agents can order items on behave of our customers.The problem is the drop down is greyed out & my agents can not change who the item is requested for.I do not have this problem(Admin).What am I missing?A...
Integrate ServiceNow Change Calendar into SolarWinds Dashboard
Looking to integrate the ServiceNow Change Calendar into SolarWinds as a dashboard. I haven't found a way of achieving this yet ... hopefully someone can provide with the answer.Much appreciated#SolarWinds
Notification email script
Hi All,In change request we are attaching different files. When we trigger the notification on change request table only XL file should be copied to email and ignore other files. We tried email script which is not working. (function runMailScript( /*...
Resolved! I want to change or remove the My request title when we open any incident in ServicePortal
In My Incidents page, when I go into an individual incident, it is labelled 'My request' instead of incident. How to change or remove the My Request title in Service Portal?
Knowledge Feedback Task is going to Default Assignee
Hello Team,Whenever I am submitting the Knowledge Feedback Task.The Task is assigning to Particular Knowledge Group Default Assignee. But the Requirement is The Assigned to needs to be EmptyCreated Client Script:Please Help me to achieve this.Best ...
Extract unique list of users who are managers
HiI have a requirement to extract a unique list of users who are managers. Anyone familiar with this kind of request and ideas to? I am able to filter on manager!empty, but then not a unique list.
Customize OOB form widget to send Captcha to Server side script
Hi All,I am customizing OOB form widget to include google captcha. In client controller, OOB uses $scope.submitting = true; which then send data to server. How can we include the google captcha response to the server so I can validate it? Thanks!
Employee onboarding and offboarding without using HRSD module
Hi Community, I want to use ITSM module for employee onboarding and offboarding as we are not supporting HRSD module for our customer. I know we can use order guide in this case. But employee onboarding and offboarding is happening in successfactors ...
Resolved! Knownledge -Instant Publish Workflow not Working
Good Morning,I applied to Knowledge-Instant Publish Workflow to my It knowledge base but when i created an article for it it is not automaticlly Published i have to manually open the article and Publish it.Screenshots are attached below kindly look f...
Resolved! ITIL Role Unable to Access Problem Management Application
In our ServiceNow instance, users with the ITIL role are unable to access or view the Problem Management application. However, admins can access it without any issues.Here are the steps we've checked so far:Verified that users have the ITIL role assi...
Resolved! Images are not Visible in Knowledge Article Body
Hello Team,I am trying to Import all the Published Knowledge Articles from Source Instance to Target Instance through XML.I am able to see all the Articles are imported successfully including the Attachments, But the issue is in Article Body the Imag...
Remove duplicates from the string variable type.
There is a use case table with a field called 'mandate variables,' where backend variable names are added. This use case table is associated with the current catalog item. I have written a script to retrieve the variable names from the 'mandate varia...
UI Macros changes in CSM workspace.
Hi,We have modified OOB UI macro" optional_attachment_encrypt" to set default value is "none". it is working fine in normal UI, But not in CSM workspace. any idea or help?Thanks in advance