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How to enable Knowledge Blocks search on portal

Hi All,Can we enable KB  blocks to be searchable on portal? When we add KB block to an article and search with KB block title, all articles with KB Blocks will be displayed. Can we just show KB Blocks in portal when searched?  Thanks!

How to create a planned task from an email

I seek assistance in creating a planned task from an email to be sent to our ServiceNow instance. I am uncertain about the process of using an inbound action for this purpose. The relevant table is named "planned_task". Any guidance would be greatly ...

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ACL CREATION

I created ACL but its not working, can you please help any issue in this set up any additional things need to be done. 

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venkata2023 by Tera Contributor
  • 258 Views
  • 2 replies
  • 1 helpfuls

Workspace agent

Hello,Request from user .On Workspace Agent, when you click + button create new interaction on right side all related templates appear.Requirement is remove the access to delete templates to the HD agents., only supervisor should have option to delet...

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Sonali01 by Tera Contributor
  • 251 Views
  • 2 replies
  • 0 helpfuls

Change Mangement metrics

Hi All, Is there any Industry Standard when it comes to Change Management Metrics? If so, can you share the list of metrics? I have SN OOB metric list for Change Management.I would like to see Industry standard list and compare to what we measure & r...

Resolved! Controlling who has access to survey results

I'm having a hard time managing who can and cannot see assessments and survey results.    If I give a user survey_reader role they can see all surveys but can't see any reports and dashboards.If I give them survey_user role they can see everyone's re...

Mprov113 by Tera Contributor
  • 3320 Views
  • 3 replies
  • 5 helpfuls

Related List not displaying records in Platform View

I've created Related list to show expired "Special Handling Notes" on my case type table intented to show the expired special handling notes created from the following tables "Consumer" / "Contact" / "Account". It is working as expected for the admin...

Priority mapping issue in service portal

Hello Community ,I have this issueI have created a record producer on incident table, when the record created from service portal using the record producer, the priority is not getting updated by using priority lookup rules. I have given correct fiel...

sanathk by Tera Expert
  • 482 Views
  • 2 replies
  • 0 helpfuls