Hi everyone, Reviewing the Communicate Workaround option in Problem Management, I noticed that the workaround solution is not being added to the corresponding Incident ticket under the Comments section. However the Work Notes are being added accordi...
Hi team,Can someone tell me how to add tab on dashboard overview
is the issuance of the 'Q number' to users in ServiceNow's Walk-up Experience an 'out-of-the-box' feature or a 'custom build' feature.
I am trying to allow itil users to create standard change proposals. I added the acl for it, and the new button is still not showing up on the change proposal table. Can someone do guide me on what should i configure to let the itil users create prop...
I need to add fields that are visible to fulfillers and not customers in catalog item?
Performance wise and code wise community is suggesting to use getXmlAnswer when we are just depends on answer but most of the cases are same in terms of requirements I have seen. so in which cases/business scenarios where we are compelled to use getX...
Hello AllWe've one decimal type field on form, and when Swedish (Language) user tries to submit the form it through the error like: Ogiltigt decimaltal Note:1. Except Swedish, No users are facing this kind of error message. 2. None of the script incl...
Hi, I want to remove group by and sort options from list context menu for a specific role. How can I do this? Thanks
I have facing issue with PDI i will try to login but it's showing "The instance is offline. Please check again in a few minutes." from the last three days. I will attached the screen shot for reference puepose.
I've around 750 CI records which were created mistakenly in cmdb_ci_computer table instead of cmdb_ci_computer_peripheral table. So, I would like to delete those duplicate 750 CI records available in cmdb_ci_computer table through Fix Script only. Ho...
As a user of the AFE process I need the ability to track how long each approver takes to approve at their approval level.I also need the ability to track the total amount of time that AFE has been in the approval process.(Might be able to use the app...
I have this issue that affected contact , and requestor fields is showing empty but in the lower environment is is populated map field Opened By to Requestor and Requested for to Affected Contact on task table so that reporting is easier. As of the m...
Hello Support, Our Production instance was cloned into the Testingenvironment. Since then have been gettingInsufficient rights for creating new records: com.glide.processors.soap.SOAPProcessingException: Insufficient rights for creating new records:...
May I know how the each option help us in doing outbound integration with 3rd party with ServiceNow?
I have a requirement to create a custom UI action called "Create Request" button on 'Interaction' record. upon clicking on 'Create Request' button the following action should happen. 1. It should be redirected to the catalog item page in service po...
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