Process flow check box not display in visualization section when state changes in transfer order
Hello Community! Process flow check box not display in visualization section when state changes in transfer order line task Please help!
Forum Posts
How can I include the original email body in a notification
Hi All, My Inbound email action creates an incident and the first entry on the incident is a Journal entry called "email received" I have an outbound notification that is triggered by the insert of the incident and the notification goes to the assign...
Printer Friendly redirection now working properly
I have created a custom PA Dashboard and when i click on "Printer friendly" option which is present OOB. it is redirecting me to some different dashboard.. Sys id in the url us same. but the dashboard opening is different.
Resolved! Catalog client script is showing as the script is not VA supported
"This catalog client script is not VA supported due to the presence of the following variables in the script: setTimeout" is the information message I received when I was scripting for a client script.setTimeout(function(){ g_form.clearMessages();},3...
Dotwalk to a variable on a specific catalog item
Hello!I am working on creating an email notification that sends during a flow when an account is created, however, it is tied to a variable to pull the user's email and name. This is a different variable as it is being requested for another user who ...
Resolved! TypeError: Cannot read properties of undefined (reading 'email') function () { [native code] }
Im having this TypeError: Cannot read properties of undefined (reading 'email') function () { [native code] } error when Im selecting the caller in the form. how Can I fix this error?
Resolved! Add selected user as approver
Hi All,I have an requirement:There is a variable called Approver referencing to the user table and is hidden from the catalog view.It is visible on requested item.Fulfiller will work on Requested item and if they add any value in the Approver variabl...
Prevent Knowledge articles added as attachment if pasted in knowledge article body
Hello Experts,I want to prevent knowledge articles from being added as attachment to the header incase if the image is pasted in the article body of the knowledge article.Thanks in advance.
I want show request item data weekly wise (Created, Closed)
Hi Team, I want show request item data weekly wise (Created, Closed) please find the screenshot for your reference, Could you please suggest, how can we achieve this scenario like through Reports or Performance analytics. Thanks in advance. Regards,S...
Best practice for stage
Hi. what is the best practice for implementing Stage for RITM & REQ? I've noticed we can update this directly using the update Action item in flow designer. but there's also this setting available in flow designer? whats the difference between the tw...
I want to authrise a user to create a incident in servicenow by SSO OKTA.
Hello Expert,> There are a third party application which name is Sales Plus (Mobile Application). All Sales Plus user are listed in Sys_user Table in Servicenow.> Generally if they (User) are logged in servicenow they are using SSO with OKTA verify.>...
Creating Business Rule that Filter a Incident List for Non-itil users
Simple List (ref. Incident Table) | ESC: I created a business rule that list all incidents for a specific location where State is not on of Closed/Cancelled and only applies it to non-itil users. In the script it should reference location of the curr...
Resolved! ATF with REQ -> RITM (W/Approvals) -> SCTASK
Our workflow requires the user to submit a catalog item that creates an RITM that is first approved by the department manager, then approved by the IT manager and then assign the Tasks. I'm new to ATF and I'm trying to understand how I can move from...
How to create multiple Business Continuity Plans from an import spreadsheet?
I have to create 300+ business continuity plans, I have all the data need to create the record, but when I try to do an easy import insert off the sn_bcp_plan table it errors out without a clue as to why?How can I import these 300 records? #GRC: Busi...
Database View Access
How can we give our Citizen Developers access to Database View with giving them full admin access?
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