Hi,I am trying to copy attachments from ctask to change, I am able to do it but I am getting duplicates of previously attached attachments on change request level as I add any new attachment,Here is the BR script:(function executeRule(current, previo...
Hi All,I wanted to hide Idea table for 1 group that group has ITIL role it is possible if yes let me know how?Thanks & RegardsKP
Team looking for below answer 1-how to link application service to business service ? also CI 2-how can business user create service catalog and not dependent on service now ?3-how does the system differentiate between a record and configuration ?4-h...
Can someone explain the purpose of below predefined function in business rules. (function executeRule(current, previous /*null when async*/) { // Add your code here })(current, previous);
Hi,I have a transform map which is updating groups table. I have a requirement where based on the condition I need to update the group name. But I am using group name as a coelesce field. Whenever I try to update the group name it gives an error : un...
Why is DOCS showing that rota_admin should not be used for new users as it is deprecated? https://www.servicenow.com/docs/bundle/yokohama-it-service-management/page/administer/on-call-scheduling/concept/roles-assigning-oncall.html As far as I can tel...
Hello Everyone,Can someone explain the problem lifecycle? I haven't fully understood its implementation, even after completing the module in the ServiceNow platform and watching YouTube videos. I would appreciate it if you could share some notes as w...
What is a Module ? 1.The functionality within an application menu such as opening a page in the content frame or a separate tab or window.or2.A way of helping users quickly access information and services by ltering the items in the Application Navig...
Hi All,Actually i am facing an issue, i have one "Look up select box" variable(Which software) , so when user submitted request with one of choice value (Lightroom, Canva, ShutterStock), then we need to send an approval to Manager . So here i have c...
I have a report the has Assigned To as one of the filters. We have several folks listed in that report and the report runs fine. I've been tasked with adding that report to a Dashboard and use an interactive filter to add/remove Assigned To folks.My ...
Hi everyone! I have added an additional question to Notification RequirementTwo notifications that start at the same time with the same receivers are differentiated by weight so that one notification should start rather than both, but if a user in a ...
In the new Benchmarks dashboard, is there a way to include all regions - a global KPI value? Looks like a specific region must be picked (e.g. Americas, APAC,EMEA.....). I only want to use Industry and Company size.
Hello Community, I have created custom retire Knowledge workflow.In lower instance , these are working fine ( getting triggered only one , retire button is clicked) but in prod these workflow is automatically triggered although the valid to day is a...
When trying to assign a group with a specific user this user cannot assign any group, and reciving the next message"Part of the query on sys_user_group has been ignored because of insufficient access for 'query_match' operation on sys_user_group.acti...
I created a Business Rule to log state changes in the Additional Comments section when an incident is updated. Business Rule Details:When to Run:When: Before an update is checkedConditions:State is New, In Progress, On Hold, ResolvedOR State is Cance...
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