View How Often KB Article has been attached to Incident

[TStark]

Is there a way to view how many times a KB article has been attached to incidents?

Thanks,
AJ

[Community Alums]

Hi AJ,

- You can find the Used and Viewed count on the Kb_Use Table (kb_use.list).

- You just have to enter the Article num to view the details.

- Please check the screenshot.

This Thread will explain you more :https://community.servicenow.com/community?id=community_question&sys_id=551fce61db6da050fa192183ca96...

Mark my answer correct & Helpful, if Applicable.

Thanks,
Sandeep

[TStark]

Thanks Sandeep, but this doesn't show how many times a KB article has been attached to incidents. Your link to a previous post does show that it is currently not possible.

- AJ

[Brian Lancaster · Accepted solution]

I don't think there is anything out of the box that will show if it was specifically attached to an incident. Since when you click attach it only puts the URL into the comments.

[cavila]

Here's the replies I received from my similar question posted.  Hope this helps.

https://www.servicenow.com/community/knowledge-managers/how-do-i-run-a-report-to-see-how-many-unique...